Customer Experience Intern

Inside the Role

Interns will gain knowledge and experience through exciting and real-life learning opportunities. Interns must work in accordance with DTNA’s core values of passion, respect, integrity and discipline. Internship positions can be located at various DTNA locations across the US. We are looking for high performing and motivated individuals in various areas within DTNA organizations. DTNA internships begin each summer in May or June.

Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.

This internship offers an opportunity to support Customer Experience (CX) initiatives across DTNA's aftermarket organization. Working closely with technical support teams, customer advocates, and dealer partners, the intern will help enhance the customer journey by contributing to improvement projects, analyzing data to identify opportunities and challenges, and supporting initiatives that strengthen DTNA's customer-focused culture. The role provides exposure to cross-functional collaboration, problem solving, process improvement, and data-driven decision making, making it a great fit for students interested in business, finance, accounting, computer science, engineering, or related fields.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Salary placement is determined by your anticipated graduation year and ranges between $21 - $29 per hour.

Benefits include:

• Professional development and networking events, including resume reviews/mock interviews
• Housing and transportation stipend
• Employee resource groups
• Event ticket offering (based on corporate availability)
• Company social events

What You Drive at DTNA

• Assist in the development and execution of improvement initiatives across different touchpoints in the customer journey.
• Contribute ideas and innovative solutions for optimizing customer experiences.
• Support the planning of key CX events that strengthen the CX culture both internally and externally
• Utilize appropriate data analysis methods, tools and reports to predict, prevent, and support the resolution of efficiency issues and roadblocks
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs

Knowledge You Should Bring

• Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June)
  • Pursing a degree in Business, Finance, Accounting, Computer Science or Engineering
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Power BI and/or TableauData analysis and reporting tools
• Collaboration tools such as Microsoft Teams and Outlook
• Salesforce knowledge
• Strong written and verbal communication skills
• Ability to collaborate effectively with cross-functional teams
• Problem-solving and critical thinking skills
• Interest in customer experience, process improvement, or business operations
• Ability to analyze information and identify trends or opportunities for improvement
• Strong organizational skills and attention to detail
• Self-motivated with the ability to manage multiple tasks and priorities
• Demonstrate a positive attitude, eagerness to learn, and a collaborative approach while contributing to team projects and initiatives.

#LI-RR

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Detroit, MI US, Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building solutions with cutting-edge advancements in sustainability and future driving technologies - across electric, hydrogen, and autonomous innovation. Backed by decades of proven success, these efforts continue DTNA’s legacy as an industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we operate as one team - driving toward a cleaner, safer, and more efficient future for all.

How we move forward together is defined by the DTNA Way - our shared approach to showing up for our customers, our colleagues, and the world we help move. We start with our customers, grounding every product, service, and decision in their success, knowing that when they move forward, so do we. At the same time, we act with urgency and intention, balancing speed with thoughtful decision-making to deliver results with integrity, accountability, and clarity. Across our entire organization, we collaborate as one team - bringing diverse perspectives, strengths, and expertise together with trust and respect - because we know we achieve more together than any one of us could alone.

Guided by these principles, we’re not just responding to change - we’re leading it. Together, we are building the future of transportation for all who keep the world moving.

Additional Information

• This position is not open to Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.