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Multiplica

Consultoría global de estrategia y tecnología

UX Writer + Conversational

Content Design & StrategyConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

  • At least 3 years of experience in UX writing and/or conversational design in similar roles.
  • Solid knowledge of large language models and prompting techniques for generative artificial intelligence.
  • Knowledge of usability principles, information architecture, and writing for digital interfaces.
  • Experience generating datasets and training matrices for virtual assistants or chatbots.
  • Intermediate proficiency with Excel or similar data-analysis tools and ability to interpret metric dashboards.
  • Ability to communicate complex concepts to nontechnical stakeholders.
  • Interest in artificial-intelligence trends, proactive self-training, and adaptability to changing technologies and agile environments.
  • Analytical ability to identify patterns in data and translate them into design improvements.
  • Availability to work a hybrid schedule, with three days per week in the office in Mexico City.

Responsibilities

  • Lead the content lifecycle and knowledge base that feeds virtual assistants, ensuring information is accurate and up to date.
  • Design conversational flows and information architectures for chatbots and virtual assistants, including solutions based on large language models.
  • Create, test, and refine prompts to improve the quality, tone, and accuracy of generative AI responses.
  • Analyze conversations, logs, and usage metrics to identify content gaps, incorrect responses, and friction points, and propose continuous improvements.
  • Collaborate with multidisciplinary design, product, and development teams and content or process owners to validate information and integrate content into UX design.
  • Communicate new assistant features to users and ensure they understand how to interact with the assistant.
  • Measure and report impact KPIs such as resolution or self-service rate, user satisfaction (CSAT), and operational efficiency.
  • Write and design content for digital interfaces, including microcopy, messages, help content, and guides, to ensure clarity and consistency and facilitate navigation and usability.
  • Adapt content tone and style to the audience and channel, researching and analyzing user needs to create relevant, effective content.
  • Participate in usability testing and make improvements to the experience while keeping UX writing guides and standards up to date.

Desired Qualifications

  • Recent certification or training in large language models and prompting techniques for generative artificial intelligence.

About the Company

Multiplica

Consultoría global de estrategia y tecnología

Multiplica helps organizations evolve digitally by blending strategy, design, technology, and artificial intelligence to create business-ready experiences. It works at the intersection of strategic thinking and execution, designing with intelligence, building with excellence, and delivering results that operate and scale. The team integrates with client groups to simplify complexity and turn digital opportunities into tangible impact. With 25+ years of experience, it operates in 9 cities worldwide and has completed over 3,500 projects across multiple sectors. The goal is to convert digital opportunities into measurable business value while maintaining a human-centered approach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Argentina
Founded
2000

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