Housekeeping Manager

Job Description

About the Role:

The Housekeeping Manager provides day-to-day operational leadership for the Housekeeping Department, ensuring consistent cleanliness, presentation, safety and readiness of guest rooms, public areas and related facilities. Positioned above the Assistant Housekeeper, this role oversees the execution of housekeeping operations, guides and develops supervisory team member, resolves escalated guest and employee concerns, and supports the Assistant Executive Housekeeper and Executive Housekeeper in staffing, cost control, quality assurance and departmental performance.

What You’ll Do:

• Oversees daily housekeeping operations and coordinates the work of Assistant Housekeeper, room attendants, housepersons, general cleaners and other assigned team members to meet service and productivity standards.
• Delegates assignments, establishes priorities, monitors room status and works with Front Office and Maintenance to ensure timely guest room readiness and resolution of deficiencies.
• Conducts and verifies guest room, public area and restroom; reviews findings, coaches team members and implements corrective action for recurring issues.
• Reviews staffing requirements against occupancy forecasts, room demand and operational needs; oversees preparation and adjustment of work schedules and allocation of labor.
• Reviews payroll and timekeeping submissions for accuracy, monitors overtime and labor productivity, and escalates variances and staffing concerns to departmental leadership.
• Leads onboarding, training, coaching and performance follow-up for assigned team members; supports counseling and disciplinary processes in coordination with leadership and People & Culture.
• Investigates escalated guest complaints and service deficiencies, coordinates prompt recovery and follows through on corrective and preventive measures.
• Oversees compliance with Lost and Found procedures, including secure handling, accurate documentation, tracking, storage and return of guest property.
• Monitors safe work practices, chemical handling, safety data sheets, equipment use and hazard reporting; ensures team members receive appropriate safety instruction.
• Coordinates deep-cleaning and preventive cleaning programs, including carpet extraction and special projects, and tracks completion and quality.
• Oversees operating supplies, cleaning chemicals, equipment and linen controls; reviews inventory counts, requisitions, usage trends and opportunities to reduce waste.
• Coordinates with responsible departments or vendors regarding pool-area cleanliness and assigned pool-related operating checks, where applicable, in accordance with hotel procedures and regulatory requirements.
• Maintains accurate departmental records, communicates operational updates to leadership and other departments.
• Ensures compliance with applicable hotel policies, occupational health and safety requirements and established operating procedures; supports consistent administration of applicable collective bargaining agreements.
• Represents the hotel positively and demonstrates its service values, professional standards and commitment to guest and team member well-being.
• Performs other reasonable duties assigned by the Assistant Executive Housekeeper, Executive Housekeeper or their delegate.
• Supports the Assistant Executive Housekeeper and Executive Housekeeper in monitoring the operating budget, labor forecasts and recommendations for capital equipment and replacements.
• Provides oversight of assigned support functions, including the Valet Shop, linen distribution and related housekeeping services.
• Coordinates and verifies monthly linen inventories, investigates variances and recommends appropriate controls.
• Evaluates housekeeping products, chemicals, supplies and equipment and recommends changes based on safety, effectiveness, guest experience and cost.
• Acts as the departmental operational lead in the absence of senior housekeeping leadership when designated.

Qualifications

What You Bring:

• Minimum 4 years of progressive housekeeping experience in a large hotel or comparable operation
• Experience directing supervisors and multiple housekeeping work groups, with strong coaching, communication and guest-service skills
• Working knowledge of housekeeping quality standards, safety practices, chemical handling, inventory management and departmental operating procedures
• Ability to prioritize competing operational demands, exercise sound judgment and work collaboratively across hotel departments

Preferred Qualifications:

• Demonstrated supervisory or management responsibility
• Experience with labor scheduling, payroll review, occupancy forecasting, productivity monitoring and budget controls
• Experience working in a union environment 

Additional Information

Why Join Our Team?

At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:

• Health & Wellness: Comprehensive Medical, Dental, Vision, and Drug coverage to keep you and your family healthy, plus access to our Employee Assistance Program (EAP) for mental health and wellness support.
• Time to Recharge: Paid vacation, sick leave, and holidays because we know that rest and balance matter.
• Getting Here: Parking options available and a bus subsidy to help offset your commute costs.
• Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria.
• Looking Sharp: Uniforms provided or dry-cleaning allowance so you always feel your best.
• Travel Perks: Exclusive hotel discounts through Accor's global network of properties worldwide.
• Growth & Development: Access to training, development programs, and career growth opportunities because we are invested in your future.
• Community & Culture: Our Heart Committee organizes engagement events, community service initiatives, and wellness activities to keep our team connected, inspired, and thriving.

Salary:

$69,300 to $77,000 annually.

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Compensation: 69300 to 77000 (USD) (YEARLY)