AML Operations Manager

Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Lead and manage large teams (Analysts, QCs, TLs, Supervisors) across AML and crypto compliance operations

• Drive performance across key metrics: productivity, quality, utilization, and SLA adherence

• Own workforce planning, capacity management, and attrition control

• Conduct performance management, coaching, and capability-building initiatives

• Build a strong leadership pipeline through mentoring and succession planning

• Promote a high-performance culture focused on accountability, compliance, and continuous improvement

• Ensure consistent delivery governance across operations and quality benchmarks

• Act as the primary client-facing SPOC for delivery, governance, and escalations

• Lead governance cadence including WBRs/MBRs with data-driven insights

• Manage client expectations on SLAs, quality, TAT, and compliance adherence

• Drive root cause analysis (RCA) and implement corrective actions

• Handle escalation management and crisis resolution

• Identify opportunities for client satisfaction, retention, and business growth

• Own end-to-end delivery governance including SLA, productivity, and stakeholder alignment

• Collaborate with key internal stakeholders: Compliance, Risk, QA, Training, Product, and Tech teams

• Ensure alignment with regulatory updates, client requirements, and operational processes

• Drive coordination across Ops, QA, Training, and Tech to improve process outcomes

• Support process transitions, knowledge transfers (KT), and ramp-ups

• Enable cross-functional alignment for transformation initiatives

What You Will Need:

• Lead AML operations across Transaction Monitoring (TMS L1/L2), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and Sanctions Screening & Investigations

• Drive crypto compliance initiatives including blockchain transaction analysis and wallet tracing

• Ensure adherence to regulatory frameworks (FATF, OFAC, FinCEN, BSA/AML)

• Provide SME support for complex/high-risk investigations and escalations

• Drive risk-based assessments and typology analysis aligned to regulatory standards

• Strong expertise in AML / Financial Crime operations

• Deep knowledge of Crypto Compliance

• Strong understanding of TMS, CDD, EDD,

• Expertise in financial crime typologies and blockchain risk indicators

• Proven experience managing 50–100+ FTE teams

• Strong people leadership, coaching, and performance management

• Ability to manage high-pressure delivery environments

What Would Be Nice To Have:

• Minimum 7+ years of experience in AML / Financial Crime / Crypto Compliance

• Minimum 2–3+ years of experience in a leadership role (TL / Supervisor / AM)

• Proven experience in managing teams and client interactions

• Mandatory exposure to crypto/AML compliance

• Strong command of KPI management, SLA tracking, and reporting

• Data-driven decision-making and dashboard/reporting expertise

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [email protected]. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.