Full-Time

Partner Operations Manager

Posted on 12/19/2024

Deliveroo

Deliveroo

5,001-10,000 employees

Online food delivery connecting customers and restaurants

Food & Agriculture
Consumer Software

Senior

London, UK

Hybrid role based in London, requires some travel to partners.

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics

You match the following Deliveroo's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Communication - able to develop good working relationships with key stakeholders, influence, and attain the requisite buy-in
  • Influencer - able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.
  • Analytical - able to identify the relevant information required to make a decision and present that information in a concise, logical manner
  • Inquisitive - infectiously curious and happy to question the status-quo
  • Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you're always delivering the right work at the right time.
Responsibilities
  • Improve improvements in delivery operations associated with our highest volume partners
  • Independently resolve and report on areas of concern for partner operations across multiple team members, testing solutions to address them and quickly determining how to grow them
  • Work with the Product team to advocate for the voice of the partner in the development of new features, and lead the rollout and implementation of new features with team members and external partners
  • Pivotal in the expansion and/or rollout plans of partners, to ensure solid operational performance for new site launches
  • Deliver impactful projects
  • Develop good working relationships with key stakeholders, influence, and attain the requisite buy-in
  • Rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas
  • Identify the relevant information required to make a decision and present that information in a concise, logical manner
  • Manage multiple projects and stakeholders in a structured and logical way to ensure you're always delivering the right work at the right time.

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which provides unlimited free delivery for a monthly fee, encouraging customer loyalty. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the COVID-19 pandemic, which helps improve their public image and strengthen community relationships.

Company Stage

IPO

Total Funding

$1.6B

Headquarters

London, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Deliveroo's revenue climbed despite the UK's uncertain consumer environment in Q4 2023.
  • The rise of 'dark kitchens' allows Deliveroo to expand offerings without physical spaces.
  • AI and machine learning enhance Deliveroo's delivery efficiency and customer satisfaction.

What critics are saying

  • Increased competition from Uber Eats and Just Eat may erode Deliveroo's market share.
  • Rising operational costs, including fuel prices, could impact Deliveroo's profitability.
  • Regulatory scrutiny over gig economy practices may increase legal and compliance costs.

What makes Deliveroo unique

  • Deliveroo offers a diverse range of cuisines from fast food to high-end eateries.
  • The company provides a subscription service, Deliveroo Plus, for unlimited free delivery.
  • Deliveroo partners with non-food retailers like Accessorize for quick commerce delivery.

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Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

INACTIVE