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Jack Henry

Cloud-based core banking and payments platform

Implementation Coordinator 3 - Outlink Data Center

Project ManagementConfirmed live in the last 24 hours
Full-time$60k - $70k

About the Job

Requirements

  • A minimum of 3 years of experience within a financial institution, data center, or financial technology organization.
  • Ability to manage project timelines and milestones, coordinate work across multiple internal and client stakeholders, communicate status and expectations clearly, identify and escalate risks, and maintain attention to detail across multiple concurrent priorities.
  • Ability to work extended hours, weekends, or participate in an on-call rotation as needed during scheduled go-live periods, critical implementation activities, and issue resolution.

Responsibilities

  • Serve as a leader and resource for OutLink installation team members.
  • Prepare clients for implementation to the data center, conduct readiness reviews, and ensure all aspects of setup are complete.
  • Establish guidelines and time frames and take responsibility and authority to ensure a successful installation.
  • Ensure milestones are met, monitor all phases of the installation, and escalate issues when necessary.
  • Collaborate with project managers and other installation coordinators on the installation.
  • Conduct exit reviews and document issues so they are not repeated in future installations.
  • Potentially train less experienced installation team members, reinforce training to customers, or provide guidance in training customer personnel.
  • Identify items outside the scope of a standard installation and participate in related project activities, as needed.
  • Participate in sales turnover meetings to schedule projects and determine their scope, as needed.
  • Perform other job duties as assigned.

Desired Qualifications

  • Previous experience working with Jack Henry products, particularly SilverLake or CIF 20/20 core banking systems, in an implementation, operations, or support environment.
  • Previous project management or project coordination experience, including developing timelines, tracking milestones, coordinating resources, managing risks, and communicating project status to stakeholders.
  • Previous data center operations experience, including familiarity with hosted processing environments, conversion activities, go-live support, and operational readiness.
  • Previous technical application support experience, including troubleshooting software issues, documenting resolutions, coordinating escalations, and communicating technical information to clients and internal teams.

About the Company

Jack Henry

Cloud-based core banking and payments platform

Jack Henry & Associates provides software and payment processing for banks and credit unions. Its cloud-native platform on Google Cloud unifies core banking, digital banking, payments, loans, and deposits in one ecosystem, with gradual migration from legacy cores. The company also offers instant payments and embedded finance to modernize operations and improve the customer experience. Its goal is to help financial institutions of all sizes modernize technology, increase efficiency, and manage risk to compete with larger banks.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Monett, MO
Founded
2000

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