Reservations Agent

Job Description

• Handle all incoming reservations via phone, email, and online channels — with speed, style, and accuracy. 
• Manage room allocations, rate codes, and special requests in our property management system (PMS). 
• Be a pro at upselling room types and packages that match the guest’s vibe and trip purpose. 
• Work closely with the Front Office, Sales, and Revenue teams to maximize occupancy and revenue. 
• Ensure all booking details are spot-on — from names and dates to preferences and payment info. 
• Keep up with RED’s promotions, local events, and insider tips to give guests the best recommendations. 
• Manage cancellations, amendments, and no-shows per policy — always with a friendly, solution-oriented approach. 
• Help prepare daily arrival lists, VIP briefings, and reservation reports. 
• Keep your workspace cool, calm, and collected — even when handling multiple tasks.

Qualifications

REQUIREMENTS 

• Previous experience in Reservations, Event Sales or Front Office, ideally in a 4 or 5-star hotel environment. 
• Sharp communication skills; verbal and written, and a natural flair for guest interaction. 
• Attention to detail and accuracy in every task. 
• A “yes, I can!” attitude with a knack for solving problems creatively. 
• Team player who thrives in a dynamic, fun, and fast-paced environment. 
• Flexibility to work weekends, public holidays, evenings and varying shifts. 
• Knowledge of hotel reservation systems (Opera PMS or similar) and online booking platforms. 
• Proficiency with hotel sales systems (e.g., Opera, Delphi, Salesforce) and Microsoft Office. 
• Bachelor’s degree in business, Hospitality, or related field (preferred but not essential). 

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! 

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.  

Apply now and let’s make every moment matter.  

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Compensation: 50000 to 55000 (NZD) (YEARLY)