Reservations Agent - Casual
About the job
- Previous experience in Reservations, Event Sales, or Front Office, ideally in a four- or five-star hotel environment.
- Knowledge of hotel reservation systems such as Opera Property Management System or similar, and online booking platforms.
- Proficiency with hotel sales systems such as Opera, Delphi, or Salesforce, and Microsoft Office.
- A Bachelor's degree in Business, Hospitality, or a related field is preferred but not essential.
- Handle incoming reservations by phone, email, and online channels with speed, style, and accuracy.
- Manage room allocations, rate codes, and special requests in the property management system.
- Upsell room types and packages suited to guests' trip purposes.
- Work with the Front Office, Sales, and Revenue teams to maximize occupancy and revenue.
- Ensure booking details, including names, dates, preferences, and payment information, are accurate.
- Stay informed about promotions, local events, and recommendations to advise guests.
- Manage cancellations, amendments, and no-shows according to policy.
- Prepare daily arrival lists, VIP briefings, and reservation reports.
- Previous experience in Reservations, Event Sales, or Front Office in a four- or five-star hotel environment.
About the company
Radisson Hotel Group connects travelers with hotels across Europe, the Middle East, Africa and Asia-Pacific, while helping property owners develop, brand and run lodging businesses. Its portfolio spans luxury and lifestyle hotels, upscale resorts and properties converted from independent hotels into branded destinations. Guests book through the group's channels and use its loyalty program, while owners partner through managed, franchised, leased or hybrid agreements. Its commercial systems support property management and hotel revenue optimization through shared technology and distribution. Its hospitality roots trace to Copenhagen's first SAS hotel in 1960, and the group is headquartered in Brussels, Belgium.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1960
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Simplify's Take
What believers are saying
- Owners keep adding properties: RHG signed and opened 160 hotels with 22,000-plus rooms in January-June 2026.
- Development includes internal moves: RHG's April 2026 report records 8.5 million learning hours and 40% internal hiring for 2025.
- India has a defined expansion target: July 2026's Vision 2030 set 500 hotels, versus 142 operating across 86 cities.
What critics are saying
- Contract security varies: RHG's available 2025 leased/managed-hotel data show 34% temporary no-fixed-hours employment and 18% outsourced workers.
- Hiring controls have uneven coverage: 2025 leased/managed-hotel data show under-half toolkit uptake; full audits covered 56 of 395 hotels.
- Compliance work extends beyond office hours: RHG's Bucharest role requires shifts, weekends and unannounced night audits.
What makes Radisson Hotel Group unique
- A larger hotel group controls RHG: Jin Jiang holds a majority stake.
- Owners often return with another property: about 65% of RHG's owners have more than one hotel with the group.
- The brand network spans many markets: RHG's portfolio covers more than 100 countries.
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