Hotel Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.
 

REQUIRED ROLES & RESPONSIBILTIEIS

• Reporting to the Columbia Icefield General Manager, the hotel Manager will provide leadership to entire team at Glacier View Lodge.
• Collaborate with peers in the development of the hotel’s strategic plan, business plan and play a key role in the implementation and adjustment of plans
• Manager front office operations and oversee operations of hotel, including housekeeping and guest services teams.
• Ensure all Front Desk team members are properly trained.
• Manage the development of capital projects and renovations from an operational viewpoint, and the implementation of plan.
• Ensure financial outlooks for hotels are at or above plan, working with division/department heads on proactively responding to business trends and challenges to meet or exceed hotel targets.
• Works with all operations to ensure exceptional guest experience, evaluating where and when processes, procedures or policy improvements may be effective.
• Acts as a representative for the Hotel with our key business partners, developing new partnerships and maintaining relationships for best business outcomes and community relations.
• Act as a guide and a role model for all members of our team to ensure the processes, procedures and standards are consistently delivered.
• Identifies broadly impacting challenges, resolving and managing cross departmental service issues.
• Conduct weekly room inspections for cleanliness and maintenance
• Manage relationships with internal & external guests to understand short- and long-term needs, develop strategies, manage expectations and assess the level of satisfaction with services provided.
• Increase leaderships effectiveness and consistency by assisting in recruiting, selecting, orienting, training, coaching, and performance managing.
• Develop and participate in succession planning processes to ensure all members of the team receive the necessary coaching and development to grow the talent of tomorrow from within the organization and support the developmental needs of the employee and organization
• · Proactively manage budget and resources to meet business plan key performance indicators for guest experience, margin and financial improvements.
• Developing, implementing and maintaining superior standard operating procedures (e.g. safety, customer service, emergency procedures)
• Lead communication during an incident and ensure emergency and first-aid response and documentation to accidents & incidents, both on and off property.
• Ensuring adherence of operations to Pursuit policies and procedures; and upholds the “Always Honest” values.

REQUIRED SKILLS & QUALIFICATIONS

• 3-5 years’ experience participating strategically and operationally at a management level.
• Post-Secondary diploma/degree in Hospitality Management or related discipline.
• A leader in your field, your experience would preferably include a strong background in Front Office and extensive rooms division experience.
• An innovative thinker who provides solutions to ensure support of guests and employee needs.
• Proven team-builder with outstanding motivational skills and coaching ability.
• High degree of professional and business ethics.
• Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience.
• Results oriented with the ability to be flexible; and
• Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee expectations

This is a salaried role.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.