Northwell Health

Nonprofit health system in New York and Connecticut

Associate Financial Services Representative

Clinical Support & Patient AdministrationPosted on Nov 11

Full-timeMelville, NY, USA$25

About the Job

Requirements

A high school diploma or equivalent is required.
An associate’s degree or an equivalent combination of education and related experience is preferred.
Zero to one years of relevant experience is preferred.

Responsibilities

Assist in verifying insurance benefits for services before admission.
Obtain timely preauthorization for all outpatient and inpatient services.
Address customer inquiries and resolve service issues, including researching and analyzing accounts receivable and outstanding balances, advising on and negotiating overdue bill collections and payment plans, collecting overdue payments, explaining financial assistance offerings, and managing and resolving customer disputes.
Help coordinate inpatient billing.
Support finance issues and ensure activities comply with applicable regulations and contractual obligations.
Assist with patient billing and maintain pertinent records required for maintenance of certification.
Coordinate with nursing staff to plan and organize program activities.
Perform routine, structured, and transactional work with minimal variance from guidelines and procedures.
Make routine decisions on assigned tasks within defined parameters and escalate questions, problems, and significant challenges to senior team members.
Prioritize basic tasks according to standard practices or direction from others.
Ensure timely and accurate performance of responsibilities for a single area or group of closely related tasks.
Perform related duties as required.

Training is typically 5-6 weeks Monday -Friday 9a-5p

Hybrid once released from training.The Team is in office on Wednesdays .

Monday, Tuesday, Thursday& Friday are remote

The Associate Financial Services Representative will be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

Responsibilities:

Assists in the verification of insurance benefits for services prior to admission
Obtains timely pre-authorization for all outpatient and inpatient services
Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
Helps in coordinating inpatient billing
Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations
Assists in patient billing and maintaining pertinent records as required for maintenance of certification
Helps in coordinating with nursing staff in planning and organizing program activities
Majority of contact is internal and/or customer service oriented
Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures
Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on-going matters
Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise
Prioritizes basic tasks; priorities typically guided by standard practices or by others
Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Qualifications:

High School Diploma or equivalent required
Associate’s Degree or equivalent combination of education and related experience preferred
0-1 years relevant experience preferred.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Minimum Salary/Range*: 25.0000

Maximum Salary/Range*: 25.0000

About the Company

Northwell Health

Nonprofit health system in New York and Connecticut

Northwell Health is a nonprofit health system serving patients across New York City, Long Island, the Hudson Valley and Connecticut through hospitals and outpatient practices. Its network combines hospitals for complex care, community hospitals and specialty centers such as Cohen Children's Medical Center and Zucker Hillside Hospital. The system coordinates hospital, ambulatory and post-acute care, with philanthropy supporting its community mission. Its research institutes and partnerships with Hofstra University connect patient care with medical discovery and training for doctors, nurses and physician assistants. Founded in 1997, Northwell is headquartered in Lake Success, New York.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Lake Success, NY
Founded: 1997

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