Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Micro Focus Operations Orchestration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business system components. This role requires dynamic problem identification and resolution to ensure smooth and uninterrupted service delivery. The engineer collaborates with different teams to maintain system stability and performance, often working under pressure to quickly diagnose and address complex technical challenges that impact business operations.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Continuously improve support processes and workflows to increase efficiency and effectiveness.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Micro Focus Operations Orchestration.
- Experience in designing and implementing automated workflows to streamline operational tasks.
- Strong troubleshooting skills to analyze and resolve complex system issues.
- Ability to work with various IT infrastructure components and integrate with orchestration tools.
- Familiarity with scripting languages and automation frameworks to enhance operational capabilities.

Additional Information:
- The candidate should have minimum 5 years of experience in Micro Focus Operations Orchestration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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