Watch Technician @ The RealReal

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The Watch Technician’s key areas of responsibility include the authentication, diagnostics, and repair of quartz. This position will authenticate and service watches within our e-commerce centers and communication across multiple internal teams to execute a seamless consignor experience and a frictionless production pipeline.

What You Get To Do Every Day

Identify all quartz watches (watch brand, watch model, movement brand, movement model)
Open and close all types of watch cases without damaging them
Diagnose quartz movement issues
Change batteries and gaskets
Replace coils/circuits in quartz movements
Replace complete quartz movements
Calibrate chronograph and other complication indicators to original factory settings in quartz watches
Perform pressure test on all watch types
Perform timing measurements on all watch types
Demagnetize all watch types
Authenticate quartz watches across all brands
Clean external components of all non-leather-strap watches (case, crystal, bracelet) using appropriate method, including ultrasonic solution/machine and steamer
Perform any additional daily tasks as directed by supervisor

What You Bring To The Role

Minimum Requirements

3-5 years of experience servicing quartz timepieces
Excellent hand-eye coordination
Perfect vision (natural or corrected)
Ability to execute on communication systems
Adept at working with, and open to learning new technology solutions to increase productivity and efficiency
Polished in verbal and written communication
Ability to handle multiple complex, time sensitive situations
Understanding of daily quotas, deadlines
Ability to work within specific process constraints

Preferred Requirements

Brand certification from major watch brand
Disassembling and overhauling mechanical/automatic movements
Polishing cases and bracelets

Compensation | Benefits | Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is $24.00 - $24.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8694 #LI-NC10 #LI-Onsite

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation Overview

6 month growth

1 year growth

2 year growth