D-Fend Solutions

Autonomous counter-drone systems for urban environments

Multidisciplinary Customer Program Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Requirements

At least 5 years of experience in a Customer Success, Account Management, or Technical Project Management role.
Experience working with both hardware and software products; experience in law enforcement, security, or military environments is preferred.
Ability to influence technical and non-technical stakeholders.
Ability to manage multiple projects and customers simultaneously.
Problem-solving and critical-thinking abilities.
Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
Written and verbal communication skills.
Familiarity with radio frequency (RF)-based systems and environments.

Responsibilities

Act as the primary point of contact for assigned accounts, developing long-term relationships and strategic engagement plans.
Lead structured customer onboarding processes tailored to D-Fend product lines.
Translate technical and operational needs into clear success strategies.
Coordinate with technical support, engineering, and field services teams to resolve customer issues and manage escalations.
Deliver or coordinate training sessions across disciplines, ensuring customer proficiency with relevant tools and systems.
Own the customer journey from post-sale through renewal, identifying opportunities for upselling, cross-selling, and proactive engagement.
Monitor customer health metrics and proactively intervene to reduce churn or dissatisfaction.
Advocate for customers internally and contribute insights to product development, roadmap planning, and service improvements.

Desired Qualifications

Experience working with hardware and software products in law enforcement, security, or military environments.

Join D-Fend Solutions — where technology meets purpose.

As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.

If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board.

Become a D-Fender. Shape the future of airspace security.

We are seeking a Multidisciplinary Customer Program Manager who thrives in complex environments and can work across technical and business domains.

The ideal candidate will be responsible for guiding customers through onboarding, adoption, and optimization across a portfolio that includes hardware, software, and services.

This is a cross-functional role that bridges product, engineering, support, sales, and customer operations to ensure customer satisfaction, retention, and growth.

Key Responsibilities:

Program Management: Act as the primary point of contact for assigned accounts, developing long-term relationships and strategic engagement plans.

Customer Onboarding: Lead structured onboarding processes tailored to D-fend product lines.

Cross-Domain Expertise: Translate technical and operational needs into clear success strategies.

Support Coordination: Work with technical support, engineering, and field services teams to resolve customer issues and manage escalations.

Training & Enablement: Deliver or coordinate training sessions across disciplines, ensuring customer proficiency with all relevant tools and systems.

Lifecycle Engagement: Own the customer journey from post-sale through renewal, identifying opportunities for upselling, cross-selling, and proactive engagement.

Risk Mitigation: Monitor customer health metrics and proactively intervene to reduce churn or dissatisfaction.

Feedback Loop: Serve as a customer advocate internally, contributing insights to product development, roadmap planning, and service improvements.

Qualifications:

At least 5+ years in a Customer Success, Account Management, or Technical Project Management role

Experience working with both hardware and software products, preferably in Law enforcement, security and military environments

Strong communication and interpersonal skills; ability to influence both technical and non-technical stakeholders

Proven ability to manage multiple projects and customers simultaneously

Excellent problem-solving and critical thinking abilities

Bachelor’s degree in Business, Engineering, Information Technology, or a related field

Excellent written and verbal communication skills

Familiarity with RF based systems and environments

About the Company

D-Fend Solutions

Autonomous counter-drone systems for urban environments

D-Fend Solutions delivers counter-drone technology that detects, locates, and neutralizes unauthorized drones in urban areas. Its core offering is an autonomous end-to-end system that intercepts a rogue drone’s control and data links, causing it to return to its takeoff point or land safely in a designated zone, while coexisting with existing wireless communications and GPS signals to avoid disrupting infrastructure. The system can also extract forensic data from the drone in flight to support real-time decisions and offline investigations. The company differentiates itself through its emphasis on non-disruptive operation in dense environments, seamless integration with current networks, and an end-to-end capability that includes ongoing maintenance and support. Its goal is to provide a safe, effective, and reliable solution to combat unauthorized drone activity by governments, critical infrastructure operators, and enterprises alike.

Company size: 201-500
Company stage: Acquired
Total funding: $59M
Headquarters: Petah Tikva, Israel
Founded: 2017

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