Weekday AI

Proactive software engineer recruitment via referrals

Technical Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAllen, TX, USA$25 - $27 /hr

About the Job

Requirements

At least 2 years of experience in technical support or application support roles.
Strong troubleshooting and analytical abilities.
Proficiency with Windows Server 2008, 2012, and 2016.
Proficiency with Windows 7, 8, and 10.
Proficiency with the Linux command-line interface.
Experience with network devices such as routers and switches, VLANs, VPNs, and TCP/IP protocols.
Proficiency with PowerShell scripting.
Proficiency with HTTPS and SSL/TLS security protocols.
Strong verbal and written communication skills.
Willingness to work onsite in Allen, Texas.
Ability to pass the CJIS background screening.

Responsibilities

Deliver remote technical assistance through phone, email, web, and direct customer engagement.
Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi.
Provide support for Windows Server platforms and Linux operating systems, preferably Ubuntu or CentOS.
Manage inbound and outbound technical support calls and oversee support ticket resolution.
Collaborate with Product and Engineering teams to address and solve customer problems.
Record technical issues and solutions, and update knowledge base documentation.
Assist Regional Sales Managers by fulfilling technical support requests.
Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms.

Desired Qualifications

Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications.
Experience working with VMware or Hyper-V virtualization platforms.
Knowledge of Azure Cloud and container technologies.
Familiarity with the ITIL framework.

Technical Support Specialist

Weekday AI · Allen, United States · Contract · Posted 2026-05-15

Workplace: on_site

Department: Weekday's Client via platform

Description

This role is for one of the Weekday's clients

📍 Allen, Texas (Onsite)

💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Requirements

Responsibilities:

Deliver remote technical assistance through phone, email, web, and direct customer engagement
Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
Manage inbound and outbound technical support calls and oversee support ticket resolution
Collaborate closely with Product and Engineering teams to address and solve customer problems
Record technical issues and solutions, and update knowledge base documentation
Assist Regional Sales Managers by fulfilling technical support requests
Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Required Skills:

2 to 3+ years of experience in Technical Support or Application Support roles
Excellent troubleshooting and analytical abilities
Proficiency with:
Windows Server 2008/2012/2016
Windows 7/8/10
Linux Command Line Interface (CLI)
Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
PowerShell scripting
HTTPS, SSL/TLS security protocols
Strong verbal and written communication skills

Preferred Qualifications:

Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
Experience working with VMware or Hyper-V virtualization platforms
Knowledge of Azure Cloud and container technologies
Familiarity with ITIL framework is a plus

Additional Information:

This is a 6-month contract position with potential for extension or transition to permanent hire
Candidates must be willing to work onsite in Allen, TX
Successful candidates are required to pass the CJIS background screening
The interview process consists of two rounds: one onsite and one via Google Meet

Must-have skills

Linux, Networking, Help Desk Support

Good-to-have skills

On-call Support

Apply

Apply at Weekday AI

About the Company

Weekday AI

Proactive software engineer recruitment via referrals

Weekday.works helps companies hire software engineers through proactive outreach and peer-recommended candidates. Its platform automates tracking, pipeline management, and provides weekly updates, while it actively identifies engineers via peer networks, reaches out, shortlists, checks references, and schedules interviews. Differentiators include peer-backed vetting instead of traditional job boards, proactive outreach, and a passive-income reference feature that monetizes referrals. The goal is to reduce the time and effort of hiring by connecting companies with pre-vetted engineers who are open to new opportunities through a network-driven approach.

Company size: 201-500
Company stage: Seed
Total funding: $2.3M
Headquarters: Bengaluru, India
Founded: 2021

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