Equinox

Luxury fitness clubs with personalized training

Front Desk Associates

Reception & Front DeskPosted on Nov 13

Full-timePhiladelphia, PA, USANo salary listedIn-person

About the Job

Requirements

At least one year of customer service or related experience is required.
A high school diploma or GED, or equivalent work experience, is required.
Candidates must be reliable, professional, and computer literate.
Candidates must be able to communicate effectively in person, by email, and by phone.
Candidates must be able to perform the physical requirements of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height.
Candidates must be able to push, pull, and lift up to 50 pounds at a time.

Responsibilities

Professionally greet members and guests.
Scan membership IDs when members enter.
Answer phones professionally.
Respond to member questions, concerns, and discrepancies.
Update member accounts as needed.
Maintain an orderly and clean work area.
Work opening, closing, or mid-day shifts as needed.
Tour members.
Provide customer service to members, prospective members, and guests.
Assist other departments with related tasks.

Desired Qualifications

Interest in health, fitness, or sports is preferred.

Job Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization

Professionally greet members and guests
Scan membership ID’s upon members entrance
Answer phones professionally
Respond to member questions, concerns and discrepancies
Update members’ accounts if needed
Maintain an orderly and clean work area
Ability to work opening/closing/mid-day shifts
Ability to tour members
Provide the highest level of customer service to members, prospective members, and guests
Aid other departments with other related tasks

Qualifications

Minimum of 1 year in customer service or related experience
High school diploma/GED required or equivalent work experience
Reliable, professional, computer literate, energetic, and friendly
Preferably interested in health, fitness, and/or sports
Must be friendly, vibrant, and outgoing
Must be able to effectively communicate in person, via email, and via phone

ESSENTIAL PHYSICAL REQUIREMENTS

Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

Complimentary Club membership
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

About the Company

Equinox

Luxury fitness clubs with personalized training

Equinox runs luxury fitness clubs focused on a premium wellness experience. It offers personalized training, unlimited signature classes, and upscale amenities such as spas and digital fitness options. Members pay through a mix of membership fees, personal training sessions, spa services, and retail purchases, creating multiple revenue streams. The clubs work by providing high-end facilities and services, with a schedule of classes and on-demand digital options to fit member needs. Equinox differentiates itself from competitors with its emphasis on quality, individualized attention, and a comprehensive, lifestyle-oriented experience for affluent clients. Its goal is to help members reach their highest potential by delivering a consistent, luxury fitness and wellness environment.

Company size: 10,001+
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $1B
Headquarters: New York City, New York
Founded: 1991

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