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Recorded Future

Machine-readable threat intelligence with VAR partnerships

Associate Technical Account Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeBoston, MA, USA

About the Job

Requirements

  • Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cybersecurity tooling, and SaaS environments.
  • Foundational understanding of basic intelligence concepts and common security frameworks.
  • Strong foundational verbal and written communication skills and attention to detail.
  • A customer-focused growth mindset and curiosity.
  • Strong project management skills.
  • A bachelor's degree or related experience in cybersecurity, computing science, information systems, intelligence studies, or a related field.

Responsibilities

  • Support a portfolio of customer accounts in realizing value from Recorded Future’s products and services, as guided by a Technical Account Manager or Senior Technical Account Manager.
  • Handle customer support escalations effectively by resolving them or escalating them further to achieve high customer satisfaction.
  • Help drive the customer lifecycle by orienting to the Customer Success Plan and adhering to the engagement model.
  • Assist, coordinate, and/or support customers and projects as determined by the Technical Account Manager.
  • Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions.
  • Coordinate scheduling and preparation for delivery of licensed Professional Services and Advisory engagements as directed by the Technical Account Manager.
  • Within six months, demonstrate a foundational understanding of the company’s pillars (Cyber Operations, DRP, Third Party Risk and Fraud), service offerings, and the Recorded Future Platform, including how it fits within a customer’s tech stack.

About the Company

Recorded Future

Machine-readable threat intelligence with VAR partnerships

Recorded Future provides machine-readable threat intelligence that helps organizations reduce the risk of cyber attacks. Its data is converted into formats that can be directly plugged into customers' security tools, SOCs, incident response teams, and vulnerability programs. The company grows through a partner-led model with Value Added Resellers, offering sales and technical training, certifications, and marketing support to help partners sell and implement the technology, alongside direct sales with recurring revenue and favorable margins. Its goal is to help organizations detect, understand, and respond to threats more effectively by delivering actionable intelligence that fits into existing security workflows.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$58.7M
Headquarters
Somerville, MA
Founded
2009

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