Hearing Care Coordinator

Hearing Care Coordinator (Maternity Leave Contract - Up to 18 months)

Edmonton, Alberta, Canada

As a Hearing Care Coordinator, your primary responsibility is to provide extraordinary concierge level service to our customers. 

In this position, you will be the “face” of the practice and the crucial liaison between our customers and the Hearing Care Professionals. 

You will contribute to the business success of Beltone through the provision of effective customer service and relations, interpersonal communication, effective time management, accurate cash management reporting and delivering sales/marketing goals.                  

About Beltone Canada

Founded in 1940, Beltone Canada is a key division and brand of the GN Group, one of the world’s largest manufacturers and leading providers of hearing aids. We develop, manufacture and market elite hearing solutions that help customers with simple-to-complex hearing loss. Sold in over 40 countries, we are a global leader in hearing health care and one of the most trusted brands for quality and care.

Job Duties and Responsibilities: 

• Greets customers when they enter
• Answer phone/make phone calls for various purposes
  • Confirm appointments
  • Schedule appointments for assigned office and/or any applicable out of town clinics
  • Manage incoming phone calls, deliver and return messages
• Successfully utilize the True Block scheduling to maximize test opportunities for the office and any out of town clinics
• Order and sell products
• General office and administrative duties
  • Pull charts for customers scheduled for hearing tests
  • Stock shelves (batteries, pamphlets, supplies etc.)
  • Invoicing for hearing aids and other products
  • Customer information entry into clinical management system
  • Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
  • Receive hearing aid repairs and enter appropriate information into the system
  • Receive mail, process incoming payments and distribute mail
  • Mail batteries/supplies when customers request using the postage machine
  • Mail hearing aids when requested
• Perform follow up activities with customers and other leads
• Be able to process correctly all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
• Develop and execute lead generation test opportunities through business networking and outreach within the community
• Manage customer database and call list
• Submit insurance claims and follow-up with insurance plans where applicable
• Manage account receivables and payables
• Cash management including making bank deposits and balancing out sales media
• Make sales calls to help generate business
• Assist the Hearing Care Professionals
• Perform a variety of cleaning duties to maintain a clean work environment
• Follow all Beltone corporate policies and procedures
• All other duties as assigned

Desired Qualifications:

• High School diploma or equivalent is required
• 2 years of previous office experience is preferred
• 2 years of previous sales and customer service experience is preferred
• Must be well organized and able to multitask effectively
• Must have the ability to communicate effectively in English, verbal and written
• Must be proficient in MS Office and possess good computer skills
• Must have the ability to sit at a desk for 70%-90% of the work day
• Must be self-motivated and highly organized
• Must have a valid drivers license

#LI-Beltone