Hospitality Trainer

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Hospitality Trainer is responsible for developing, delivering, and reinforcing training programs that support front desk, housekeeping, and guest service operations across Glacier Park Collection. This role partners closely with property leadership, Central Reservations, and operational teams to ensure consistent service standards, operational excellence, and a positive guest and employee experience.

The Hospitality Trainer serves as a subject matter expert for lodging operations, helping establish and sustain standards related to guest service, housekeeping quality, operational consistency, safety, and employee development. In addition to training responsibilities, this role provides hands-on operational support to housekeeping and front desk teams during peak periods, staffing challenges, and seasonal transitions.

ROLES & RESPONSIBILITIES

Training & Development

• Develop, coordinate, and deliver onboarding, operational, housekeeping, and guest service training programs across Glacier Park Collection.
• Identify training opportunities and operational gaps through observations, audits, guest feedback, and collaboration with property leaders.
• Create, maintain, and update training materials, operational guides, housekeeping standards, guest service tools, and reference resources.
• Facilitate classroom, virtual, and on-the-job training for front desk, housekeeping, and lodging operations teams.
• Support leaders in coaching, performance development, onboarding, and training initiatives.
• Measure training effectiveness and recommend improvements to programs, materials, and operating procedures.

Housekeeping Operations & Quality Assurance

• Travel between Glacier Park Collection lodging locations to support housekeeping operations and ensure consistency of standards.
• Train, coach, and support housekeeping leaders and team members on cleanliness standards, productivity, safety practices, and quality expectations.
• Conduct regular room inspections, property walkthroughs, and operational assessments.
• Monitor compliance with housekeeping standards, safety procedures, environmental practices, and operational expectations.
• Provide hands-on housekeeping support during peak occupancy periods, staffing shortages, turnover days, and operational challenges.
• Assist property teams with room assignment planning, workload balancing, and operational readiness.
• Support inventory management efforts related to housekeeping supplies, linens, equipment, and operational resources.

Front Desk Operations & Guest Experience

• Promote consistent guest service standards that support exceptional guest experiences across all lodging properties.
• Ensure front desk teams understand and consistently execute operating procedures, service standards, and guest recovery expectations.
• Provide relief support at front desks during peak periods, staffing shortages, and operational disruptions.
• Assist with guest check-in, check-out, reservations support, and guest communications as needed.
• Support issue resolution and service recovery efforts while maintaining a positive guest experience.
• Help ensure seamless communication and coordination between front desk, housekeeping, and operational teams.
• Maintain a guest-focused mindset while balancing operational needs and employee experience.

Safety, Compliance & Risk Management

• Champion Pursuit's Safety First culture and ensure training programs reinforce safe work practices.
• Train and reinforce standards related to key control, guest room security, lost and found procedures, emergency response, workplace safety, and operational risk management.
• Ensure employees understand company policies, operational procedures, and applicable compliance requirements.
• Promote safe workplace practices, proper use of PPE, OSHA compliance, and company safety standards.
• Partner with property leaders and People & Culture to address operational, safety, and compliance opportunities.

Leadership & Partnership

• Build strong relationships with General Managers, Lodging Managers, Housekeeping Leaders, Reservations teams, and People & Culture partners.
• Support leaders through coaching, operational assessments, onboarding efforts, and employee development initiatives.
• Collaborate across departments to improve operational efficiency, employee engagement, and guest satisfaction.
• Serve as a resource and subject matter expert for lodging operations, guest service delivery, housekeeping standards, and operational procedures.
• Support special projects, seasonal openings and closings, operational initiatives, and organizational priorities as assigned.

SKILLS & QUALIFICATIONS

• 3+ years of progressive hospitality leadership experience in housekeeping operations, front desk operations, lodging operations, hotel leadership, training, or related disciplines.
• Previous housekeeping leadership experience required.
• Previous front desk leadership or lodging operations experience preferred.
• Experience developing, facilitating, or supporting employee training programs preferred.
• Strong understanding of housekeeping operations, cleanliness standards, guest service expectations, and hospitality best practices.
• Experience working within seasonal hospitality operations preferred.
• Proficiency with Microsoft Office applications and property management systems; Maestro experience preferred.
• Valid U.S. Driver's License and ability to travel regularly between Glacier Park Collection locations.
• Experience working in a national park, resort, remote hospitality, or destination tourism environment preferred.

WORK ENVIRONMENT

• Frequent travel between Glacier Park Collection properties is required to support training, operational assessments, and business needs.
• Work may include evenings, weekends, holidays, and extended hours during opening, peak operations, employee onboarding periods, and seasonal transitions.
• The team member must be able to perform the essential functions of the role, with or without reasonable accommodation, including moving throughout lodging properties, guest rooms, public spaces, housekeeping areas, and other operational environments.
• The team member may occasionally move, transport, position, or otherwise handle materials, supplies, linens, or equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Work may be performed in indoor and outdoor environments and in varying weather conditions common to Glacier National Park operations.
• Appropriate PPE may be required when visiting operational, maintenance, housekeeping, transportation, or construction areas.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.