Escalation Engineer
Albi
Escalation Engineer
Albi
Restoration management software with automated workflows
Albi · Chicago, United States (Hybrid) · Full-time · Posted 2026-07-29
Salary: USD 100,000–130,000
Workplace: hybrid
Department: Engineering
You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and updates clearly to customers and internal stakeholders Create and maintain detailed knowledge-base articles and support documentation.
Telecommuting within the area of intended employment 1 day/week.
Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or other closely related degrees Experience or coursework in the following: Advanced troubleshooting and debugging Software deployment and incident management Customer interaction and technical explanation Backend experience with C#, .NET Core/MVC, and Python Frontend experience with React and JavaScript; SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with Docker or Kubernetes Experience with API design, specifically RESTful and Webhooks services.
We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Chicago office 4 days a week.
We offer a generous compensation package which includes;
Your journey is your own, and we’re here to help you thrive, no matter your starting point.
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Albi provides a restoration management platform that unifies office and field operations in one software system. Its core product helps restoration businesses manage projects, client information, and daily workflows from a single place, using automated workflows to save time and reduce manual data entry. The platform integrates core business functions and connects field and office teams to boost productivity and simplify operations. Albi differentiates itself through explicit, fast customer support (7-minute response time, 24-hour resolution, 30-day money-back guarantee) and a subscription-based model with tiered plans tailored to a company’s needs, making it easy to scale as operations grow. The company’s goal is to help restorers stay competitive by lowering operational complexity, increasing efficiency, and enabling faster project tracking and decision making across teams.
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