OSF HealthCare

Integrated health system operating hospitals

Lead Nursing Operations Support Representative

Clinical Support & Patient AdministrationUpdated on Nov 11

Part-timePeoria, IL, USA$19.83 - $22.32 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least one year of experience as a Nursing Operations Support Representative, Patient Care Liaison, Patient Experience Concierge, or in a similar role with comparable responsibilities is required.
Strong interpersonal and communication skills are required.
Solid computer skills, including proficiency with Microsoft software, are required.

Responsibilities

Provide training, oversight, and operational efficiencies for Nursing Operations Support Representatives across all units.
Maintain schedules for Nursing Operations Support Representatives by assigning work, coordinating shift assignments, and adjusting staffing schedules to ensure coverage.
Serve as a resource and subject matter expert on multiple units for Mission Partners, patients, visitors, and family members, answering general questions and providing information, way-finding, and unit support.
Guide individuals to other OSF facilities and service areas, coordinate and sometimes assist with patient transport needs, provide local area directions, and advise on area accommodations or amenities.
Use various software to provide assistance and complete assigned tasks.

Desired Qualifications

Two years of prior customer service experience is preferred.
Prior experience with ProNet, Vocera, and Epic is preferred.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.83 - $22.32/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Lead Nursing Operations Support (NOS) Representative provides training, oversight, and efficiencies for NOS Representatives on all units. Maintains schedules of NOS Representatives by assigning work, coordinating shift assignments, and altering staffing schedules to ensure coverage. Acts as a resource and subject matter expert on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks.

Qualifications

REQUIRED QUALIFICATIONS:

Education:

High School Diploma/ GED

Experience:

1 year of experience in Nursing Operations Support (NOS) Representative, Patient Care Liaison, or Patient Experience Concierge role, or similar role with like responsibilities

Other Skills/ Knowledge:

Excellent interpersonal and communication skills.

Solid computer skills, including proficiency with Microsoft software.

PREFERRED QUALIFICATIONS: Education: N/A Experience: 2 years of prior customer service experience. Prior experience with ProNet, Vocera, and Epic. Licensure/ Certification: N/A Other Skills/ Knowledge: N/A

OSF HealthCare is an Equal Opportunity Employer.

About the Company

OSF HealthCare

Integrated health system operating hospitals

OSF HealthCare is an integrated health system that runs hospitals, clinics, home health and hospice services, nursing education, and digital health offerings. It operates 18 inpatient facilities with 2,141 beds, including the OSF HealthCare Children’s Hospital of Illinois, and OSF OnCall for remote and hospital-at-home care. The organization also manages nursing schools, charitable activities through OSF HealthCare Foundation, and health-care businesses under Pointcore, while driving innovation and investment via OSF Innovation and OSF Ventures. Its goal is to improve community health by coordinating care across inpatient, outpatient, and digital platforms, while supporting Mission Partners and expanding access to care.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Peoria, IL
Founded: 1877

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