Full-Time

Professional Services Consultant

Confirmed live in the last 24 hours

WalkMe

WalkMe

1,001-5,000 employees

Digital adoption platform for user guidance

Robotics & Automation
Enterprise Software

Compensation Overview

$70k - $100kAnnually

+ Bonus + Benefits + RSUs

Mid

Raleigh, NC, USA

Hybrid position based in Raleigh.

Category
IT Consulting
Consulting
Required Skills
Agile
JavaScript
UI/UX Design
Data Analysis
HTML/CSS
Requirements
  • Strong understanding of user behavior and how to improve user engagement through WalkMe.
  • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
  • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
  • Experience working in an agile development environment is a plus.
  • 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
  • 2+ years of SaaS experience.
  • Bachelor's degree in a relevant field preferred.
  • Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
Responsibilities
  • Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
  • Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
  • Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
  • Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
  • Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
  • Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
  • Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
  • Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by addressing the challenges of digital adoption in the workplace.

Company Stage

Acquired

Total Funding

$299.1M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition by SAP at a 45% premium indicates strong market confidence and potential for financial stability and growth.
  • WalkMe's continuous innovation, such as the launch of WalkMeX, positions it at the forefront of AI-driven digital adoption solutions, promising exciting career opportunities.
  • Recognition as a leader in the IDC MarketScape for DAP and strategic partnerships bolster WalkMe's industry standing and growth prospects.

What critics are saying

  • The acquisition by SAP may lead to cultural and operational integration challenges, potentially affecting employee morale and productivity.
  • WalkMe's share price decline post-IPO highlights potential volatility and market skepticism that could impact employee stock options and financial incentives.

What makes WalkMe unique

  • WalkMe's acquisition by SAP positions it uniquely to leverage SAP's extensive enterprise customer base, unlike standalone competitors.
  • The introduction of WalkMeX, an AI copilot, showcases WalkMe's commitment to integrating advanced AI for contextual workflow suggestions, setting it apart from traditional digital adoption platforms.
  • Strategic alliances with industry leaders like Cognizant and UST enhance WalkMe's ability to address the complexities of AI-powered technology adoption, a niche not fully exploited by competitors.

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Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement