Full-Time

Workplace Experience Manager

Seattle

Posted on 5/15/2024

Qualtrics

Qualtrics

5,001-10,000 employees

AI-powered experience management software platform

Data & Analytics

Mid

Seattle, WA, USA

Required Skills
Communications
Management
Requirements
  • 2+ years of workplace programs, facilities, and/or site management experience for a large company
  • Knowledgeable in Facilities systems and operations; partnering with FM to ensure systems are in working order and providing ideal atmosphere for employee and external guests
  • Ability to be on-site during normal business hours, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response
  • Experience working with cross-functional teams
  • A proven ability to be a self-starter capable of driving results without significant supervision
  • Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
  • Ability to manage an operating budget; analytical skills, financial management and reporting
  • Proficient with Google and Microsoft product suites, and other productivity software tools
Responsibilities
  • Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices
  • Oversee Workplace Service operations including; mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities
  • Manage in-office food services program; ensuring healthy variety in a cost-effective way
  • Manage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability. Reporting out on a monthly and quarterly basis
  • Partner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace
  • Deploy Space Management principles by monitoring, tracking, and managing the physical workplace. Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity
  • Support the development of Workplace Services programs, projects, and initiatives to align on services globally
  • Manage ad hoc projects related to Workplace Services, operations, and development
  • Partner with People Team, DEI, and other cross-functional teams to develop local/regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement
  • Process and procedure development; Incorporate Change Management principles for successful implementation
  • Build systems that ensure seamless and “effortless” operational excellence by developing scalable work process efficiencies through technology platforms
  • Stakeholder management through strong working relationships, partnership, and effective communication
  • Lead team members and cross-functional partners to create an inclusive and collaborative work environment
  • Culture Champion through leading by example; following company policies, embracing diversity, and creating an environment of inclusion
  • Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager

Qualtrics XM offers experience management software with three suites designed to enhance customer frontlines, team performance, and product development, all integrated into a single platform. The software leverages AI to improve customer experiences across touchpoints, engage teams, and facilitate product design for market growth.

Company Stage

Series C

Total Funding

$595.2M

Headquarters

Seattle, Washington

Founded

2002

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-9%

2 year growth

-5%

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

INACTIVE