All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate - Food & Beverage

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeNew Delhi, Delhi, IndiaNo salary listedIn-person

About the Job

Requirements

A service-focused personality and passion for food and beverage are essential.
Previous experience in a similar leadership role is an asset.
Interpersonal and problem-solving abilities, and the ability to lead by example, are required.

Responsibilities

Provide courteous, professional, efficient, and flexible service at all times in accordance with Novotel standards.
Perform all duties and tasks in the assigned place of work.
Adapt to rotating within different subdepartments of the Food & Beverage division or another hotel department as assigned.
Maintain a thorough understanding of the hotel's services and facilities.
Perform established opening and closing procedures for the assigned workplace.
Understand all food and beverage menu items and recommend combinations and upsell alternatives.
Keep the workplace and surrounding area clean and organized.
Monitor operating supplies and reduce spoilage and waste.
Handle guest enquiries courteously and efficiently, report complaints or problems to supervisors when no immediate solution is available, and follow up with guests.

Job Description

To provide courteous, professional, efficient and flexible service at all times following Novotel standards.
To perform all duties and tasks in the assigned place of work
To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
To be fully conversant with all services and facilities offered by the hotel.
To perform opening and closing procedures established for the place of work as assigned.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
To ensure that the place of work and surrounding area is kept clean and organized at all times.
To monitor operating supplies and reduce spoilage and wastage.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

Your experience and skills include:

- Service focused personality is essential and a passion for everything food and beverage
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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