Deputy Field Service Manager

Role Overview

We are seeking a hands-on Deputy Field Service Manager to lead and execute commissioning, testing, and troubleshooting of SCADA and Substation Automation Systems across Pan-India projects. The role demands strong technical proficiency in SCADA software (PSO, EPAS, Zenon), industrial communication protocols, and protection/automation systems, along with the ability to manage site deliverables, customer expectations, and cross-functional coordination.

Key Responsibilities / Deliverables

• SCADA Commissioning & SAT
• Plan and conduct commissioning, testing, and troubleshooting of SCADA systems for substation automation projects using PSO, EPAS, and Zenon.
• Perform Site Acceptance Tests (SAT); prepare test procedures and reports.
• Substation Automation & Protection Integration
• Configure and integrate numerical relays (Schneider, ABB, Siemens, GE) and verify protection I/O, GOOSE messaging, and HMI/SCADA mappings.
• Validate SAS architectures including IED integration, bay-level controls, gateway engineering, and time synchronization.
• Protocols & Communication
• Implement and troubleshoot IEC 61850, Modbus RTU, Modbus TCP/IP, Profibus, and Ethernet/IP networks, including VLANs, managed switches, and redundancy (RSTP/PRP/HSR where applicable).
• PLC/RTU Engineering
• Develop, modify, and debug logic for PLC (M580/M340) and RTU (Saitel/T500); perform point-to-point checks and interlocking validation.
• Quality, Documentation & Compliance
• Maintain as-site documentation: architecture drawings, communication matrices, ICD/SCD/CID files, I/O lists, test sheets, method statements, and redlines markup.
• Ensure compliance with utility standards, cybersecurity guidelines, and safety protocols.
• Customer & Stakeholder Management
• Lead site execution, manage contractors, and act as the primary technical interface with customers (utilities, EPCs, end users).
• Provide on-site training and knowledge transfer to customer teams.
• Issue Resolution & Escalation
• Drive root cause analysis, corrective/preventive actions, and coordinate with engineering/R&D for complex issues.
• Operational Rigor
• Plan daily site activities, track milestones, and report progress; manage materials, tools, and test equipment availability.

Key Competencies

• Strong commissioning & troubleshooting skills in SCADA/SAS environments.
• Practical knowledge of IEC 61850 engineering (SCL/ICD/CID/SCD), MMS/GOOSE/SV concepts.
• Hands-on with PSO, EPAS, Zenon (or equivalent SCADA platforms).
• Proficiency with Modbus RTU/TCP, Profibus, Ethernet/IP and industrial networking.
• Experience with numerical relays (Schneider, ABB, Siemens, GE).
• Working knowledge of PLC (M580/M340) and RTU (Saitel/T500) programming.
• Readiness for Pan-India travel and on-call.
• Strong communication, documentation, and customer handling skills.
• Safety-first mindset; adherence to LOTO and site HSE requirements.

Qualifications

• B.E./B.Tech in Electrical/Electronics/Telecommunication (Mandatory).
• 2-4 years of relevant experience in substation automation/SCADA commissioning.

Good to Have (Preferred):

• Certifications: IEC 61850 Engineer, Schneider EcoStruxure/EPAS/PSO, COPA-DATA Zenon, networking (CCNA/Industrial Ethernet).
• Exposure to utility specifications (EIL/PGCIL/State DISCOMs), cybersecurity basics, NTP/PTP time sync.

Key Performance Indicators (KPIs)

• On-time SAT completion and project handover.
• First-time-right commissioning & defect closure cycle time.
• Compliance to HSE and quality standards.
• Customer satisfaction (CSAT/NPS) and escalation avoidance.
• Documentation accuracy and as-built completeness.

Travel & Work Conditions

• Extensive Pan-India travel (70–90% as per project needs).
• Work at substations/industrial sites with adherence to company and client HSE norms.
• weekend work as per commissioning windows.

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* Country-specific programs and initiatives may be available.

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+9% organic growth
150 000+ employees in 100+ countries

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