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Wells Fargo

Nationwide banking and financial services

Business Banker

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeDurham, NC, USANo salary listed

About the Job

Requirements

  • At least 2 years of financial services, sales, or customer service experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • At the time of employment, the employee must complete Loan Originator registration and meet applicable Consumer Financial Protection Bureau qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
  • The employee must comply with ongoing regulatory requirements, including additional screening if necessary.

Responsibilities

  • Manage and grow a portfolio of low- to moderately-complex business clients, typically with $500,000 to $2 million in annual sales, by owning the client journey from onboarding through relationship development and new-client acquisition.
  • Understand and offer Wells Fargo financial solutions and digital services, using available tools and product expertise to make tailored recommendations to business clients.
  • Analyze clients’ operations, goals, and financial needs to provide suitable recommendations while complying with policies and procedures.
  • Offer business accounts, credit, treasury services, and digital tools as a trusted advisor.
  • Prospect and network with external and internal partners to generate referrals and grow the small-business customer base; collaborate across banking channels to support business owners’ broader banking needs.
  • Partner with Relationship Managers and Lending Officers on complex structures and ensure alignment with underwriting policies and risk guidelines.
  • Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member; assist customers without taking an application or offering or negotiating transaction terms.
  • Execute applicable risk programs, follow policies and procedures, fulfill risk and compliance obligations, escalate and remediate issues, and make sound risk decisions.
  • Proactively monitor risk, identify and escalate issues, and make decisions consistent with business-unit risk appetite and risk and compliance program requirements.

Desired Qualifications

  • At least 2 years of in-branch business banking experience.
  • At least 1 year of experience managing a dedicated book of small-business customers across an assigned territory.
  • Ability to proactively source, acquire, build, and maintain relationships with customers and colleagues.
  • Experience using business acumen to provide financial-services consultation to business customers.
  • Knowledge of bank lending programs, credit policies, and specialty products.
  • Ability to meet team objectives while maintaining individual performance.
  • Ability to manage customer and partner expectations and conduct follow-ups.
  • Customer-service experience handling complex transactions across multiple systems.
  • Knowledge of retail compliance controls, risk management, and loss prevention.
  • Ability to educate customers about technology and mobile banking options.
  • Ability to interact with customers and employees with integrity and professionalism.
  • Experience mentoring and peer-coaching others.
  • Spanish bilingual ability is a plus.

About the Company

Wells Fargo

Nationwide banking and financial services

Wells Fargo provides banking, investment, and payment services across the United States. Its products include checking and savings accounts, loans, credit cards, wealth management, and payment solutions that work through branches, online and mobile platforms, and an extensive network of branches and ATMs to move money and manage accounts. The bank leverages a long West-to-Midwest footprint and an integrated suite of banking, investment, and payments, reflecting its evolution from 1852 and the 1998 Norwest merger that adopted the Wells Fargo name. Its goal is to help customers manage money, grow wealth, and pay and transfer funds safely and reliably for individuals, small businesses, and institutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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