Pss – Latin America
Posted on 11/30/2023
INACTIVE
Symplicity

201-500 employees

Student engagement software
Company Overview
Symplicity's mission is to help institutions connect students with the people, knowledge and experiences they need to launch a successful career.
Education

Company Stage

N/A

Total Funding

N/A

Founded

1996

Headquarters

Arlington, Virginia

Growth & Insights
Headcount

6 month growth

0%

1 year growth

11%

2 year growth

21%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Bachelor’s Degree
  • Experience with Symplicity products (preferred)
  • Customer Service Experience
  • Detail oriented; problem solving skills
  • Excellent Communication Skills (verbal and written)
  • Strong Work Ethic
  • Outgoing, high energy, friendly personality
  • Personal initiative, self-motivated
  • Team player, cooperative, flexible
  • Follow Ethical Business Standards
  • Bilingual Spanish/English
Responsibilities
  • Help Desk Support: Provide answers to client questions via Symplicity Help Center (phone, issue, messaging). Write clear, concise, and accurate support notes. Escalate issues as appropriate. Keep the Manager of Client Support Services and/or Escalation Specialist advised of any critical issues and client concerns. Collaborate/consult with CRSs, support leads, developers, and Symplicity management as needed to resolve client issues and calls.
  • Internal Training: Train new staff members on system functionality and act as a help resource for other support staff. Participate in ongoing internal training programs to maintain expected level of system knowledge to appropriately assist clients.
  • Subject Matter Expert: Serve as a subject matter expert on the assigned products.
  • Data Import: Perform imports of client data and set up auto import scripts for developers.
  • System Testing: Assist with the Quality Assurance process.
  • Documentation: Help create and edit internal and client documents, wiki articles, cheat sheets, release notes, etc.
  • Policies: Follow all established Symplicity and PSS procedures and policies.
  • Other: Projects and tasks as assigned by supervisor.
Desired Qualifications
  • Experience with Symplicity products
  • Help desk support experience
  • Bilingual Spanish/English