Social & Community ServicesResidential & Direct Support
About the job
Requirements
Compassion and commitment to supporting individuals experiencing homelessness.
Dependability, flexibility, and ability to work in a fast-paced environment.
Strong communication, interpersonal, and problem-solving skills.
Ability to remain calm and professional during challenging situations.
Ability to work independently and collaboratively with a team.
Commitment to maintaining a safe, welcoming, and respectful environment.
Willingness to perform physical tasks and assist with daily shelter operations.
Ability to maintain confidentiality and professional boundaries with participants.
An annual tuberculosis test is required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Responsibilities
Support operation of the temporary Hypothermia program between November 15 and April 1 by setting up program space, transporting participants in a Shelter House-owned vehicle, conducting orientations, distributing meals, scheduling shower use, and ensuring participants’ needs are met.
Provide participants with information about resources such as the Drop-In Day Program and Emergency Shelter, and record and report information about program participants.
Monitor participant safety, conduct walkthroughs, and maintain accurate participant counts.
Enforce shelter guidelines and respond to conflicts and emergencies using de-escalation techniques.
Report critical incidents and maintain participant dignity, respect, and confidentiality.
Complete participant intakes, orientations, and required paperwork.
Explain shelter guidelines, schedules, and available services.
Distribute essential supplies, address participant needs, and encourage engagement with case management services.
Prepare and maintain clean, safe, and organized sleeping areas.
Set up cots and bedding, complete laundry, and organize supplies and donations.
Conduct facility checks and assist with breakfast preparation.
Safely transport participants while following designated routes and traffic laws.
Maintain vehicle cleanliness, inspections, and fueling.
Complete driving logs and report maintenance concerns or incidents.
Maintain accurate shelter logs, incident reports, and required documentation.
Communicate participant concerns and operational updates to supervisors.
Complete thorough shift handoffs to ensure continuity of services.
Report to scheduled shifts as emergency personnel, including during inclement weather.
Attend required meetings and trainings and complete administrative tasks.
Uphold Shelter House's iC.A.R.E. values and perform other duties as assigned.
Shelter House · Leesburg, United States · — · Posted 2026-10-08
Salary: From USD 20
Workplace: on_site
Department: Loudoun Homeless Services Center (LHSC)
Description
Title: Hypothermia Coordinator (Sat-Sun, 12am-8am) Level: Coordinator Department: Loudoun Homeless Shelter Service Center Reports to: Hypothermia Program Manager
Pay Rate: $20.00 per hour Location: Leesburg, VA FLSA Status: Non-Exempt; Temporary; Seasonal – Onsite
Anticipated Start Date: November 1, 2026
# of Openings: (2)
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role:
Hypothermia Coordinators are responsible for supporting the operation of the temporary Hypothermia program between November 15 and April 1. The Hypothermia Coordinator will set up the Hypothermia program space, pick up and drop off program participants utilizing a large Shelter House–owned vehicle, conduct program participant orientations, distribute meals, schedule shower use, and ensure participants’ needs are met. Hypothermia Coordinators will provide participants with information on resources such as the Drop-In Day Program and Emergency Shelter and are responsible for recording and reporting information on the participants utilizing the hypothermia program.
Responsibilities:
Monitor participant safety, conduct walkthroughs, and maintain accurate participant counts.
Enforce shelter guidelines and respond to conflicts and emergencies using de-escalation techniques.
Report critical incidents and maintain participant dignity, respect, and confidentiality.
Complete participant intakes, orientations, and required paperwork.
Explain shelter guidelines, schedules, and available services.
Distribute essential supplies, address participant needs, and encourage engagement with case management services.
Prepare and maintain clean, safe, and organized sleeping areas.
Set up cots and bedding, complete laundry, and organize supplies and donations.
Conduct facility checks and assist with breakfast preparation.
Safely transport participants while following designated routes and traffic laws.
Maintain vehicle cleanliness, inspections, and fueling.
Complete driving logs and report maintenance concerns or incidents.
Maintain accurate shelter logs, incident reports, and required documentation.
Communicate participant concerns and operational updates to supervisors.
Complete thorough shift handoffs to ensure continuity of services.
Report to scheduled shifts as emergency personnel, including during inclement weather.
Attend required meetings and trainings and complete administrative tasks.
Uphold Shelter House's iC.A.R.E. values and perform other duties as assigned.
Requirements
About You:
Compassionate and committed to supporting individuals experiencing homelessness.
Dependable, flexible, and able to work in a fast-paced environment.
Strong communication, interpersonal, and problem-solving skills.
Ability to remain calm and professional during challenging situations.
Comfortable working independently and collaboratively with a team.
Committed to maintaining a safe, welcoming, and respectful environment.
Willingness to perform physical tasks and assist with daily shelter operations.
Ability to maintain confidentiality and professional boundaries with participants
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Four Annual Team Building Events
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.