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TJX

Runs off-price clothing and home goods stores

Retail Engagement Supervisor

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeMontgomery, AL, USA$13.75 - $14.25 /hrIn-person

About the Job

Requirements

  • High school graduation or an equivalent degree is preferred.
  • Be available to work a flexible schedule, including evenings and weekends.
  • Be able to work as a team member.
  • Have strong interpersonal skills.
  • Have customer service skills.
  • Be able to lift heavy merchandise, with or without reasonable accommodations.
  • Be able to train and provide direction to others.
  • Be able to operate a register and handle money.
  • Be able to handle confidential information with discretion.

Responsibilities

  • Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
  • Address customer concerns and issues promptly.
  • Update associates on customer experience feedback, goals, and company initiatives.
  • Train and mentor associates on policies, procedures, and frontline execution of register transactions.
  • Provide recognition and constructive feedback on cashier performance.
  • Maintain and monitor cash controls, including the change fund.
  • Follow labor laws and meal and break period policies.
  • Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
  • Audit and approve paperwork.
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline.
  • Monitor frontline equipment and communicate issues to management.
  • Execute and follow company directives.
  • Maintain merchandising standards within the queue line.
  • Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, electronic article surveillance tagging when applicable, and coding standards.
  • Ensure proper and timely handling of damages and mark out of stock.
  • Promote a safe environment and report safety hazards in the store.
  • Work in multiple areas of the store as needed.

Desired Qualifications

  • Experience as a coordinator or previous retail or supervisory experience is preferred.

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Framingham, MA
Founded
1987

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