Field Service Engineer

Job Description Summary

As a Field Service Engineer you will have an opportunity to join our Service Team in MRI and CT modality systems as Field service Engineer. The selected candidate will be fully employed by the GE Healthcare and her/his responsibilities will be to perform on time and accurate Service activities (Corrective actions, Preventative Maintenance, installations) in MRI and CT modalities.

The Field Engineer will be aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn
troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through remote connectivity and Service Excellence. His location will be in Athens but based on service needs he will have to travel occasionally around Greece, Cyprus or Albania.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Maintain all models specific to a modality in the assigned area.
• Perform total system level trouble-shooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly complete all administration tasks on time.
• Play a leading role in complex and multifunctional rooms.
• Share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
• Experience preferably with MRI, or with CT machines
• Technical analytical skills
• Ability to work independently with minimum supervision, high work standards and quality
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
• Fluency in English and in Greek
• Valid driving license, active driving experience (company car provided)
• Openness to international travel for training and work purposes

Desired Characteristics

• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively, self-motivated
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Pay Range

Annual Salary Range: 33 520.00 - 46 090.00 EUR

Placement within this range depends on:

• Relevant skills and qualifications
• Prior job-related experience
• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:

• Health coverage
• Retirement and or savings plans
• Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)
• Work-life balance support (e.g., flexible working, leave programs)
• Recognition and incentive programs aligned with performance and company succes

The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

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Additional Information