Korean Bilingual Business Operations Assistant

About NAVER U.Hub
NAVER U.Hub is the U.S. subsidiary of NAVER, a global internet technology company based in Los Angeles with offices in Seattle and Redwood City. Our teams across NAVER Search US, BAND, ThingsBook, and NAVER Ventures collaborate to advance AI, social media, and investment initiatives that build smarter and more connected experiences for global users.

About the Role
NAVER U.Hub Inc. is hiring a part-time Business Operations Assistant for BAND, a group communication platform used by school districts, teams, and communities across the U.S. You'll support three areas: school compliance, customer service, and administrative support for our Marketing & Content tea. This is a part-time role contract position focused on day-to-day operational support, requiring strong organization skills, attention to detail, and clear communication.
 

What You'll Do
School Compliance — Primary focus

• Log, route, and track district data privacy agreements (DPAs), security questionnaires, and compliance inquiries
• Prepare organized review packages for Legal and managers, who handle negotiation and signatures
• Maintain and update our compliance response library
• Help onboard school administrators to the BAND School Portal
• Create and update compliance-related content, including help center articles, safe-usage email campaigns, and school-facing guides

Customer Service & Community Moderation:

• Review app store feedback and respond using approved guidelines
• Handle questions about BAND for Kids accounts and parental consent
• Monitor group leader communities and flag issues
• Compile a regular digest of user issues for the Product and Support teams

Marketing & Content Team Admin Support:

• Track team requests, timelines, and deliverables
• Keep CRM records and project trackers up to date
• Coordinate conference logistics (shipping, materials, scheduling)
• Provide general administrative support to the team

Required Qualifications

• High school diploma or equivalent; relevant administrative or operations experience is a plus
• Proficiency in written and spoken Korean
• Highly organized; comfortable managing multiple trackers and deadlines
• Professional, composed communication with adults by email, video, and occasionally in person
• Self-directed and reliable in a part-time, hybrid setting
• Available 20 hours/week, with occasional in-office attendance (up to twice per month) as needed

Preferred Qualifications

• Fluency in written and spoken English
• Exposure to compliance, legal operations, contracts, procurement, or policy work
• Customer-facing or community management experience
• Familiarity with K-12 schools or educational technology
• Experience with CRM or project management tools (e.g., HubSpot, Asana, Notion)

Other

• Job type: Part-time, Contract (6 month)
• Work schedule: Available 20 hours/week
• Pay: $25/hr
• Must be able to work in California

Equal Employment Opportunity

NAVER U.Hub is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all individuals are valued and respected. Naver U.Hub and its affiliated companies are committed to providing an Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.