Delivery & Service Associate Level 1

Delivery & Service Associate (Level 1)

📍 Beltsville, MD | Full-Time | In Person

Pay: Starting at $19.00 - $22/hr for Level 1, with a clear, published path to $30+/hour as you grow
Schedule: 5 days per week (Monday to Friday), with the possibility of alternatively working four days a week

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About Commonwealth Joe

Commonwealth Joe Coffee Roasters (CWJ) is a DMV-based specialty coffee company delivering award-winning cold brew where people work, live, and play. We operate a flagship cafe in Arlington, VA, a roastery and brewery in Beltsville, MD, and a corporate team supporting our cold brew on tap program nationwide.

Proudly the #1 cold brew company sold in kegs in the US, CWJ serves more than 500,000 coffee enthusiasts across 30+ states. Our commitment to craftsmanship and community has made our cold brew a staple in workplaces and homes alike.

We believe in making amazing coffee approachable and accessible to all. We are a group of passionate coffee lovers with diverse backgrounds and interests, united by our commitment to living out Commonwealth Joe's values in every interaction with each other, our customers, and our community.

About the Role

Our Delivery & Service Technicians are the most frequent point of contact between Commonwealth Joe and our customers. Every delivery is a moment of truth for the brand. As a Delivery & Service Associate (Level 1), you are the face of CWJ to the wholesale and office accounts we serve across the DC, Maryland, and Virginia area.

This is the first tier of our Delivery Career Development Roadmap, a five-level framework built to give every Delivery & Service Team Member a clear, measurable path to grow. You will start by mastering the fundamentals that every great delivery depends on: reliability, accuracy, safety, and genuine customer care. From day one, you will also begin hands-on training on our Nitro Cold Brew kegerator systems, which is your launch point into the technical and leadership roles above you.

We are a fast-paced, collaborative, coffee-centric company, and we are serious about turning delivery into a real career, not a job with a ceiling.

The Opportunity to Grow

At CWJ, advancement is based on what you demonstrate, not how long you have been here. Every tier comes with clear responsibilities, measurable advancement criteria, and a published pay band, so you always know exactly where you stand and what it takes to move up.

Tier	Role	Pay Range
1	**Delivery & Service Associate**	$19 to $22 / hr
2	Delivery Driver II / Delivery Technician	$22 to $25 / hr
3	Senior Delivery Technician	$26 to $28 / hr
4	Lead Driver	$28 to $30 / hr
5	Operations Leader	$30+/hr or $65k+ salary, uncapped

You will receive a quarterly scorecard showing how you are tracking against your current tier and the next one above it, reviewed one-on-one with your manager. When customers recognize you by name, that recognition shows up. The path forward is concrete, and we will help you walk it.

What You'll Do (Essential Functions)

• Complete delivery routes safely and on schedule across the DMV
• Handle product and keg deliveries with accuracy and care
• Represent Commonwealth Joe professionally at every customer location
• Keep your vehicle clean and complete daily inspection procedures
• Follow all delivery standards and safety protocols
• Communicate clearly with operations about delivery status or issues
• Close out delivery tickets accurately and on time
• Build positive, respectful relationships with the customers on your route
• Learn to service and troubleshoot Nitro Cold Brew kegerator systems through hands-on training, paired with a senior driver

About You

• You enjoy working with people and build positive, professional relationships through excellent customer service
• You show up consistently, take responsibility, and treat every customer interaction with care
• You are eager to learn and receive hands-on training in kegerator operations
• You thrive in a flexible, fast-paced environment and work safely and efficiently
• You are punctual, reliable, and communicate clearly with teammates and supervisors

What You Bring

Required

• Valid driver's license held for at least 2 years (this is a Non-CDL position)
• Comfort and previous experience driving 16 ft to 26 ft box trucks or similar
• Ability to lift 50 lbs regularly and up to 150+ lbs to waist height
• Comfort physically loading and unloading vehicles
• Comfort using a smartphone and handheld delivery software

Bonus Points (we will train you on these)

• Ability to drive a manual transmission
• Previous technician, mechanical, or hands-on repair experience
• Experience with hand trucks, pallet jacks, delivery routes, and basic warehousing practices
• Comfort using basic tools and hardware

We hire for character first and skills second. If you show up, take ownership, and care about the customer, we can teach the rest.

Your First 90 Days

New drivers join a structured 90-day onboarding program that combines technical training, shadowing, and supervised route work. You will be paired with a senior driver, complete our Keg and BIB Technical Training, and progress from ride-alongs to running your own route. You will always know what is expected of you and how you are tracking.

Where You'll Work

Our roastery and brewery in Beltsville, MD, with routes throughout the DC, Maryland, and Virginia area.

Benefits

• Health insurance (for employees consistently working 30+ hours per week)
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• Voluntary benefits (short-term disability, accident insurance, life insurance)
• Commuter Benefits for public transportation usage and/or parking
• Free coffee

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Commonwealth Joe is an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects the communities we serve.