Full-Time

Customer Service Agent

Rag & Bone

Rag & Bone

501-1,000 employees

Modern fashion brand blending British heritage with New York style

Consumer Goods

$21.5 - $22.5hourly

Junior

Remote in USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • 1-2 years of multi-channel customer service experience, preferably in a DTC model
  • Strong written and verbal communication skills
  • Sales Driven with clientele experience
  • Exudes a proactive, customer first, approach
  • Capability to multi-task and operate multiple platforms simultaneously
  • Strong organization and follow-up skills are essential
  • Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Responsibilities
  • Support a best-in-class level of customer service through extensive product knowledge
  • Ensure that an excellent customer experience is given to every customer
  • Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications
  • Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc.
  • Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals
  • Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner
  • Understand and exemplify the rag & bone brand philosophy and lifestyle
  • Maintain a knowledge and understanding of all Policy and Procedure

Rag & bone stands out as a leading fashion brand, merging British heritage with modern design to create wearable clothing that emphasizes quality and expert craftsmanship. The brand's commitment to local manufacturing and attention to detail has earned it prestigious industry recognition, including the Menswear Designer of the Year award from the Council of Fashion Designers of America (CFDA). With a global presence in over 53 countries, rag & bone offers a diverse range of men's and women's wear, footwear, and accessories, continuously redefining urban style with its signature clean silhouettes and inherent integrity.

Company Stage

M&A

Total Funding

N/A

Headquarters

New York, New York

Founded

2002

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

9%