Account Director

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

Overview

The Account Director is a strategic leader responsible for fostering and growing client relationships and working across internal disciplines to deliver program excellence for our clients. The Account Director serves as a trusted advisor and partner to clients, consistently seeking opportunities to add value and expand the business relationship. This role involves developing and executing strategic marketing plans, overseeing program elements, and leading/mentoring junior staff. The Account Director supports the daily interactions and ongoing functionality of new and in-flight GM projects, specifically aligned to the assigned GM brand.  

Responsibilities

Ideal candidate must possess:

• Client Relationship Management:
• Build strong, collaborative relationships with clients and their agencies.
• Provide strategic guidance and thought leadership in all phases of CRM and specifically within Retail
• Identify and pursue opportunities to cross-sell and expand services within client organization
• Develop and maintain relationships at senior levels within client organization
• Account Leadership:
• Create and execute annual account plans
• Develop and implement programs & tactics aligned with strategic goals
• Oversee account service efforts and ensure high-quality work
• Proactively identify and pursue new business opportunities
• Manage account financials, including revenue, expenses, and profitability
• Project Management:
• Identify, initiate, and oversee project deliverables
• Ability to prioritize and manage multiple project simultaneously
• Ensure flawless project execution and delivery
• Effectively communicate client requests and project requirements to internal teams
• Manage project timelines, budgets, and resources with account services team
• Develop creative briefs and execution plans
• Monitor and evaluate project quality and client satisfaction
• Team Leadership:
• Lead, motivate, and mentor junior staff
• Provide guidance, support, and professional development opportunities
• Foster a positive and collaborative team environment

Qualifications

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field preferred.  Equivalent professional experience will be considered in lieu of a degree
• Minimum of six years of relevant experience in account management, marketing, or a related field
• Strong strategic planning, project management, and execution skills
• Excellent communication, presentation, and interpersonal skills
• Solid understanding of marketing principles and industry trends
• Ability to drive strategies to implementation and achieve results
• Proven ability to build and maintain strong client relationships
• High standards, strong work ethic, and ability to work both independently and as part of a team
• Excellent organizational skills and ability to manage multiple priorities
• Proficiency in Microsoft Office Suite; Adobe Suite

Key Performance Indicators

• Client satisfaction and retention
• Achievement of revenue and profitability goals
• Successful project execution and delivery
• Team performance and development
• Growth of client business

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances
 

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

   
If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. 

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $97,375.00 - USD $133,300.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/15/2026.