B

BILL

Automates accounts payable, receivable, and payments

Product Manager - Risk Experiences

Product ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 2 years of product management experience shipping software with engineering and design teams, including owning a feature or workflow end to end.
  • Experience shipping customer-facing product experiences, including working with design and research to improve a multi-step flow.
  • Experience writing product requirements, user stories, and success metrics that teams can build from without heavy rework.
  • Comfort using data to size problems and measure outcomes, including pulling reports in tools such as SQL, Tableau, or Mixpanel.
  • A track record of working with engineering, operations, and other partners to land launches and surface risks early.
  • Strong written communication, including the ability to document decisions clearly for technical and non-technical readers.
  • Curiosity about fraud, risk, and payments, and willingness to learn how analysts make review decisions and how customers experience them.
  • Must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Responsibilities

  • Own a defined area of the Risk Experiences and Risk Central roadmap, such as customer verification and document collection flows, hold and review notifications, self-service resolution, analyst queues, or case workflows, from discovery through launch and iteration.
  • Design customer-facing risk experiences that reduce friction, confusion, and drop-off for legitimate businesses while holding the line on fraud, partnering with design on flows, messaging, and in-product communication.
  • Write clear product requirements, user stories, success metrics, and rollout plans that engineering teams can build from.
  • Partner with risk operations, customer support, and risk strategy to understand where customers get stuck and how analysts work, and turn both into prioritized improvements.
  • Drive day-to-day execution with engineering across sprint planning, dependency tracking, and launch readiness, including consolidating legacy case workflows into Risk Central.
  • Define and track metrics for the product area, including verification completion, time to resolution, support contact rate, review time, error rates, queue backlog, fraud loss, and false positives.
  • Draft a half-year roadmap proposal for the product area and raise risks early, with options for how to handle them.
  • Use data, customer research, and analyst feedback to decide what to build next, running before-and-after analysis on every release.
  • Use AI tools in daily work for research, writing, and analysis, and help evaluate where automation or agents can resolve customer cases faster or remove manual analyst steps.

Desired Qualifications

  • Experience with onboarding, identity verification, know-your-customer/know-your-business (KYC/KYB), or trust and safety experiences in a consumer or small and medium-sized business product.
  • Experience building tools for internal users such as operations, support, or risk analysts, including case management or queue-based workflows.
  • Background in fintech, payments, fraud, identity, or risk products.
  • Experience with AI-assisted or agent-based workflows, either building them or using them daily.

About the Company

BILL

Automates accounts payable, receivable, and payments

Bill.com provides a financial platform that automates accounts payable and receivable, bill creation and payment, invoicing, expense tracking, and budgeting, with access to credit lines and a corporate card. Users connect their bank and accounting data to automate bill routing, approval, invoicing, and payment execution, while the platform centralizes cash-flow information and integrates with accounting software. What sets it apart is the combination of end‑to‑end financial workflows with financing in one ecosystem, plus a dedicated program for accountants. The goal is to help small and mid-sized businesses and accounting firms run finances more efficiently by speeding up processes and improving control through automation and integrated financing.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Jose, CA
Founded
2006

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