Product Owner
Darwin AI
Product Owner
Darwin AI
AI-powered agents for SMB customer automation
Darwin AI · Buenos Aires, Argentina (Hybrid) · Full-time · Posted 2025-06-16
Workplace: hybrid
Department: Product
Darwin AI empowers mid-market companies by automating key business processes with AI-powered digital workers via WhatsApp. Our AI workers handle essential customer interactions, including inbound qualification, outbound reactivation, satisfaction surveys, appointment scheduling, payment collections, and more. As the only no-prompt AI solution on the market, Darwin AI enables mid-market businesses to leverage AI without requiring technical teams or expertise, offering seamless integration and immediate impact.
Join a fast-growing team that’s changing the way companies think about AI and technology.
We are seeking a Product Owner to join our dynamic team at Darwin AI. As a Product Owner, you will play a key role in the development and growth of our AI-driven products, working closely with cross-functional teams, including engineering, marketing, and customer experience. You will be responsible for shaping and executing the product strategy, defining product features, and ensuring successful delivery of features that align with our business goals and customer needs.
Product Vision & Strategy: Define and communicate the product vision, ensuring alignment with business goals and customer needs.
Roadmap & Backlog Management: Develop the product roadmap, prioritize features, and manage the product backlog.
Cross-functional Collaboration: Work with engineering, design, and other teams to deliver high-quality products.
Customer Focus: Gather feedback to inform product decisions and translate customer needs into features.
Data-Driven Decisions: Use data and analytics to guide decisions and monitor product success.
Agile Process: Lead agile ceremonies (sprints, stand-ups) and ensure efficient product delivery.
Experience:
3+ years of experience as a Product Owner or similar role in a technology-driven environment (preferably in AI, SaaS, or B2B products).
Technical Background:
Strong understanding of AI/ML technologies, SaaS products, and the software development lifecycle. Previous experience working with AI or customer-facing platforms is a plus.
Agile Methodology:
Proven experience in working with agile methodologies (Scrum, Kanban) and managing a product backlog.
Communication:
Exceptional communication skills, with the ability to clearly articulate product vision, strategy, and requirements to technical and non-technical stakeholders.
Problem-Solving:
Strong analytical skills with the ability to think critically and solve complex problems. Ability to make data-driven decisions.
Leadership & Collaboration:
Experience working in a collaborative, cross-functional team and the ability to influence stakeholders at all levels.
Languages:
Proficiency in English (Portuguese is a plus)
Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
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Darwin AI provides AI-powered agents for businesses in Latin America, focusing on automating customer interactions. It trains and implements these agents in under a week, allowing SMBs to delegate up to 50% of their customer conversations. How it works: the agents handle common customer queries and routine tasks across sales and support, operating autonomously or with human-in-the-loop as needed, and are deployed quickly into existing channels and processes. How it differs from competitors: its explicit focus on Latin American SMBs, fast deployment timeline, and the ability to cut costs by automating a large share of conversations, making it practical for smaller firms with limited resources. Its goal is to help SMBs reduce costs and boost efficiency in customer service and sales by using AI agents to handle a significant portion of interactions.
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