Principal Associate

West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Associate, Debit Card Strategist (Hybrid)

The Enterprise Payments (EP) Debit Operations team is seeking a dynamic Debit Card Strategist (Process Manager) to enhance the Debit Card Issuance process and to monitor transaction processing across Capital One’s payment ecosystem.

As a Principal Associate, you will be responsible for creating and enhancing the debit card experiences for Bank Customers. You will play a key role in designing and implementing strategies to monitor the health of the payment ecosystem, improving debit card functionality, and preparing the Debit Team to support a growing and more sophisticated Debit organization. 

The individual will be accountable for improving the card issuance program, overseeing transaction processing and mitigating risk with an eye on achieving key strategic initiatives. This will be achieved by partnering with cross functional teams, third party suppliers, major payment networks, and our core processor.  

The team is seeking a self motivated and inquisitive professional who excels in a team environment, who is tenacious in their learning journey and is an inquisitive problem solver. This person will have excellent communication skills, attention to detail, and can adapt to change with vigor. Being self driven with the ability to develop an internal network and influence stakeholders will be a critical key to success in this role. This is an excellent opportunity to continue your career in the disciplines of payment processing, customer experience, and back end system configurations.

Responsibilities:

• Create debit card business plans, metrics, monitoring dashboards, and presenting to Senior Leaders

• Create long term card strategies to simplify card issuance, ranging from card manufacturing to card delivery

• Develop and implement new physical debit card products and features 

• Design and administer process improvements- increasing efficiency and reducing expenses 

• Engage as a point of escalation to swiftly navigate issue resolution

• Forecast usage and manage issuance budget

• Develop and maintain formal process documentation including procedures and process flow diagrams, control standards, and FMEAs

• Lead coordination of internal audit reviews, control reviews, and PLA assessments

The candidate should have:

• Strong project / program and process management skills

• Ability to create and effectively deliver presentations

• Basic forecasting and spreadsheet skills

• Comfortability defining open space when starting new projects  

Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of process and project management experience

• At least 2 years of experience with relationship management

Preferred Qualifications:

• Lean, Agile, Six Sigma, BPM, or PMP certification

• 3+ years of experience working in payments

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).