All Accor

Global hotel management, franchising, loyalty program

Guest Service Agent - Hotel Receptionist

Hotel Guest ServicesUpdated on Nov 11

Full-timeNewcastle NSW, AustraliaNo salary listedIn-person

About the Job

Requirements

Previous hotel front office reception experience is preferable.
A professional telephone manner and exceptional customer service skills are required.
Excellent communication, interpersonal, and time management skills are required.
A friendly, positive, can-do attitude and enjoyment of teamwork are expected.

Responsibilities

Provide personalized service and a memorable experience to every guest in every interaction.
Promote Accor's ALL loyalty program to non-members.
Check guests in and out and maintain accurate guest accounts.
Take bookings, provide helpful information, and enter reservations.
Answer guest queries in a timely and efficient manner.
Address guest requests and handle complaints positively.
Liaise with other departments to assist guests and advise them of room moves.
Work morning, afternoon, evening, and overnight shifts as rostered.

Desired Qualifications

Previous experience with Opera is desirable but not essential.

Job Description

Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
Be an advocate of ALL: Accor’s loyalty program to non members
Checking guests in and out Maintaining accurate guest accounts
Taking bookings, providing helpful information & entering reservations
Answering guests queries in a timely and efficient manner.
Addressing guest requests and handling guest complaints in a positive manner.
Liaise with inter departments to assist guest and advise of room moves
Roster includes working morning, afternoon, evening and overnight shifts

Qualifications

Previous hotel front office reception experience preferable
Professional telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A friendly and positive can-do attitude who enjoys working in a team
Previous experience Opera desirable not essential

Additional Information

What is in it for you:

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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