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Stryker

Manufactures orthopedic and surgical medical devices

Clinical Consultant

Customer SuccessPosted on Nov 11
Full-timeDallas, TX, USA$69.5k - $193.4k /yr

About the Job

Requirements

  • A bachelor's degree in nursing or a related clinical discipline is required.
  • A minimum of 4 years of nursing or related clinical experience is required; inpatient experience is preferred.
  • Current registered nurse or professional clinical licensure is required.
  • Ability to travel up to 75% annually and work flexible hours as business needs require.
  • Certification in nursing informatics, quality, or project management is preferred, such as CPPS, Lean Six Sigma, or CPHQ.
  • Strong understanding of healthcare operations, clinical workflows, nursing-sensitive indicators, and clinical outcome measures, including the ability to interpret performance metrics, identify improvement opportunities, and translate data into actionable recommendations.
  • Strong presentation, interpersonal, written, and verbal communication skills, including the ability to educate others, facilitate discussions, and communicate complex clinical and technical concepts across diverse stakeholders and communication platforms.
  • Strong analytical, problem-solving, organizational, and time-management skills, including the ability to manage competing priorities, navigate complex cross-functional processes and policies, exercise sound judgment, and deliver results within established timelines.
  • Ability to demonstrate autonomy, accountability, and initiative under general supervision; communicate observations and challenges clearly; take appropriate action; adapt to evolving business needs; and proactively seek and apply feedback to drive continuous improvement.
  • Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

  • Deliver established Smart Care goals and account-level metrics within the assigned geography or accounts, driving post-sale clinical success, customer satisfaction, solution adoption, outcomes achievement, and solution expansion.
  • Partner with sales, customer success, and internal stakeholders to develop and execute post-sale clinical strategies that promote customer success and maximize the value of Smart Care solutions.
  • Analyze clinical, operational, and performance data to assess solution effectiveness, validate platform value, identify improvement opportunities, and inform recommendations for actionable change.
  • Provide voice-of-customer feedback and contribute to developing and refining clinical tools, processes, success metrics, and programs that strengthen post-sale clinical support and effectiveness.
  • Independently deliver clinical recommendations, exercise sound judgment in resolving customer challenges, and engage appropriate internal resources when additional support is needed.
  • Participate in required training, professional development, Stryker meetings, customer site visits, trade shows, and industry events.

Desired Qualifications

  • At least 2 years of industry or clinical consulting experience is preferred.

About the Company

Stryker

Manufactures orthopedic and surgical medical devices

Stryker makes medical devices for hospitals, surgical centers and emergency responders, spanning joint implants, surgical instruments and patient transport equipment. Its Mako platform assists surgeons with joint replacement, while its neurotechnology products support brain and spine procedures and stroke treatment. Clinicians use its equipment during surgery and emergency care, and the company earns money by selling implants, disposable products and capital equipment through direct sales teams and distributors. The business also supplies training and technical support for healthcare providers using its devices. Stryker was founded in 1941 and is headquartered in Portage, Michigan.

Company size
10,001+
Company stage
IPO
Headquarters
Portage, MI
Founded
1941

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