Full-Time

Technical Partner Manager

Bank Partnerships, Global Partner Engineering & Operations, PE&O

Posted on 2/5/2025

Stripe

Stripe

10,001+ employees

Online payment processing solutions provider

Fintech
Financial Services

Senior, Expert

Remote in USA

Category
FinTech Engineering
Software Engineering
Required Skills
Data Analysis

You match the following Stripe's candidate preferences

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Degree
Experience
Requirements
  • Bachelor’s degree in Business Administration, Computer Science, or a related field.
  • 7+ years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
  • Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
  • Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making.
  • Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
  • Willingness to travel as necessary to meet partner needs.
Responsibilities
  • Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
  • Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
  • Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
  • Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
  • Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
  • Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.
  • Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.
  • Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization.
Desired Qualifications
  • Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred.
  • Basic to intermediate proficiency in SQL and XML is preferred.
  • Experience working in a SaaS or cloud-based technology environment.
  • Ability to thrive in an unstructured, fast-moving environment.

Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, particularly in e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online transactions, charging fees based on the volume of transactions processed. Its offerings include payment acceptance, billing management, fraud prevention tools, and financing options, among others. Unlike many competitors, Stripe emphasizes a technology-first approach, making it easier for businesses to manage payments and subscriptions while also supporting the creator economy. The goal of Stripe is to streamline online payments for businesses of all sizes, ensuring secure and efficient transaction handling.

Company Stage

Private

Total Funding

$8.5B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Stripe's integration of stablecoins reduces transaction fees and attracts crypto-savvy customers.
  • The fintech sector's 45% ad spending increase indicates growth potential for Stripe.
  • Stripe's collaboration with Keys Inc. expands its financial infrastructure services.

What critics are saying

  • Increased competition from platforms like Zero Hash offering innovative payment solutions.
  • Mainstream stablecoin adoption pressures Stripe to enhance cryptocurrency offerings.
  • Stripe must ensure infrastructure can handle increased demand from Klarna partnership.

What makes Stripe unique

  • Stripe offers a comprehensive suite of payment APIs for online businesses.
  • Stripe's partnership with Klarna enhances its buy now, pay later offerings.
  • Stripe's fraud prevention tools, like Radar, provide robust security for transactions.

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Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.