LBA Hospitality

Manages and develops hotels for ownership groups

Front Desk Supervisor

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeAtlanta, GA, USANo salary listed

About the Job

Requirements

At least one year of experience supervising at least three associates.
Two years of service-industry experience.
A high school diploma or equivalent.
Experience with Fosse.
Ability to stand, lift, bend, learn, read, concentrate, think, and communicate.
Ability to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted.
Ability to stand for eight hours and bend, stretch, and reach.
Ability to see and hear.
Supervisory skills, including training, appraising, documenting, and motivating associates.
Knowledge of local shopping, dining, entertainment, and travel directions to assist guest inquiries.
Knowledge of daily hotel operations, including checking daily events and bulletin boards and staying current on changes, procedures, and events.
Knowledge of the property, staff, services, hours of operation, room types and locations, rates, and discounts.
Knowledge of the Frequent Stay Program.
Knowledge of reservation procedures, including cancellations and walking guests.
Ability to train and develop associates through meetings, logs, and other means.
Ability to monitor and document positive and negative associate feedback.
Computer literacy sufficient to operate a property management system.
Ability to maintain and organize supplies and order them as necessary.
Ability to multitask while remaining associate- and guest-service-centric.
Ability to communicate effectively with guests, department heads, associates, and home office support staff.
Ability to resolve guest issues professionally while maintaining a hospitable attitude.
Ability to market and promote services to increase exposure and sales.
Ability to stay organized and proactively organize in a fast-paced environment.
Must maintain certification from a brand-approved responsible vendor training program.
Must be available to work any day or shift, including weekends.
Must work physically at the hotel; the position is not conducive to telecommuting or remote work.
Must stand and walk for long periods while maintaining a friendly, professional image.

Responsibilities

Oversee day-to-day Front Office operations, including personnel, budget performance, and financial controls.
Maintain a professional, cohesive team by training, coaching, counseling, and developing qualified individuals.
Promote positive morale and friendly attitudes.
Work within budget guidelines to maximize revenue and comply with labor models.
Learn and use the property management system.
Check credit cards for validity and ensure cash, checks, and miscellaneous departments are balanced at the end of each shift.
Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads and contacts through guest interactions and pass the information to the appropriate person.
Maintain safety and security practices and thorough knowledge of emergency procedures.
Ensure guests receive high-quality products and service.
Keep housekeeping and other departments informed about special requests, late checkouts, and areas requiring special attention.
Use the Service Recovery Log and other necessary shift-to-shift communication logs, and respond promptly to guest comments and issues.
Perform other duties as assigned and support staffing needs throughout the hotel.

Description

The Front Desk Supervisor oversees the day-to-day operations of the Front Office including, but not limited to: personnel, budget performance, and financial controls.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

One year experience supervising (at least) three associates.
Two years’ experience in service industry.
High school diploma or equivalent
Fosse experience

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear
Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Supervisory skills: Train, appraise, document, motivate.
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guests

Skills:

Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.

Abilities:

Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment.

SPECIFIC RESPONSIBILITIES

Maintain a professional cohesive team by: Training, coaching, counseling and developing the most qualified individuals.
Promote positive morale and friendly attitudes.
Work within budgeted guidelines for maximum revenues and within labor models.
Learn and utilize PMS.
Check all credit cards for validity and ensure all cash, check and miscellaneous departments are in balance at shifts end.
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts through guest interaction and pass information on to appropriate individual.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Maintain certification from a brand approved responsible vendor training program.
Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
General Manager
Guest Service Manager

About the Company

LBA Hospitality

Manages and develops hotels for ownership groups

LBA Hospitality manages and develops hotels for ownership groups, with central teams handling sales, pricing, marketing, accounting and human resources. Its portfolio spans full-service, select-service and extended-stay properties under franchise brands such as Marriott, Hilton, Hyatt, IHG and Best Western. Owners hire LBA to plan hotel openings and coordinate property teams around guest service, brand standards, budgets and sales. Property leaders oversee daily work, drawing on corporate support while LBA earns business from management and development assignments. LBA began with its first Dothan hotel in 1973 and is headquartered in Dothan, Alabama.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dothan, AL
Founded: 1973

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