Honor Health

Nonprofit healthcare system providing comprehensive care

Engineer 3 - Unified Communications

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related discipline, or four years of related work experience, is required.
Six years of experience supporting Unified Communications technologies is required.
IP Networking and Voice Networking are required.
A bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.

Responsibilities

Analyze, design, install, administer, maintain, and troubleshoot the Unified Communications infrastructure.
Research, develop, design, and implement VoIP solutions, integrating current PBX infrastructure and associated interfaces such as Contact Center during the transition to VoIP.
Research, develop, design, and implement IP-based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing, and telepresence video conference environments.
Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing, and video conferencing environments.
Analyze and record systemic problems and suggest methods of resolution.
Consult, configure, set up, functionally test, and verify that business requirements are met.
Troubleshoot hardware, software, and configuration issues supporting the VoIP PBX infrastructure and associated interfaces.
Monitor and manage the capacity of Unified Communications resources and environments.
Develop and maintain a Unified Communications disaster recovery plan, and document and submit new content to the knowledge base.
Support on-call rotation staff in facilitating after-hours work functions associated with upgrades, patches, and installations.
Identify, document, and address customer needs while building relationships and rapport with customers.
Prioritize and respond promptly to customer needs based on severity levels.
Recognize opportunities for service recovery and act to resolve issues proactively or in a timely manner.
Complete IT Governance and IT project assignments to achieve established project milestones.
Perform scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring to other Unified Communications staff.

Desired Qualifications

Eight years of experience supporting Unified Communications technologies is preferred.
Cisco Certified Network Associate, Certification Facilitation, CCDE, CCNA Collaboration, CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation, and IP/Voice Communications Certified Technologist certifications are preferred.

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:

IT Technology and Communications

Shift:

Day

Department:

IT Systems Operations



Monday-Friday, 8:00am-5:00pm

Hybrid

Must reside in Arizona

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staff

ESSENTIAL FUNCTIONS

Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP. Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet. Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces Monitor and manage capacity of UC resources environments Develop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base. Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION

Bachelors in or 4 years' work related experience in Information Technology, Computer Science, or a related discipline Required
Bachelors in Information Technology, Computer Science, or a related discipline Preferred

EXPERIENCE

6 years in support experience of Unified Communications technologies Required
8 years in support experience of Unified Communications technologies Preferred

LICENSE AND CERTIFICATIONS

IP Networking, Voice Networking Required
Cisco Certified Network Associate - Certification, Facilitation, CCDE, CCNA Collaboration CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation and IP / Voice Communications Certified Technologist. Preferred

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About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

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