Membership Director

Key Mission & Responsibilities

Strategy & Commercial Targets: Own the end-to-end membership strategy for the club. Partner closely with the General Manager to turn membership targets into actionable annual plans, budgets, and KPIs, monitoring application, renewal, and engagement metrics to adapt retention strategies.
Pre-Opening Outreach & Community Growth: Spearhead outreach before and after our June 2027 launch, actively engaging with Lisbon’s creative, entrepreneurial, and cultural scenes to recruit the founding membership base.
Member Acquisition & Onboarding: Oversee the application, assessment, and onboarding standards, ensuring every new member understands the benefits, community values, and opportunities while maintaining a balanced membership profile.
The Inner Circle: Build and nurture an active “Inner Circle” programme of influential members and brand advocates who champion the community and introduce high-calibre prospective members.
Events & Community Programming: Lead and curate the club’s annual cultural and social events programme, delivering meaningful gatherings that bring members together and reflect the spirit of Aethos Lisbon.
Cross-Department Collaboration: Partner with the Marketing Director to align member communications, CRM, and digital storytelling; collaborate across operations, design, wellness, and partnerships to deliver an integrated, flawless club experience.
Presence & Relationship Management: Maintain an active, visible presence in the club as the primary welcoming face; oversee guest lists and protocol for VIPs, public figures, and major brand events.
Team Leadership & Development: Lead, mentor, and schedule the local membership and events teams, defining core competencies, closing skill gaps through targeted training, and fostering a high-performance culture.
Continuous Improvement: Systematically gather member feedback on programming, facilities, and service standards, converting insights into tangible enhancements.

Candidate Profile

Experience: Proven senior leadership experience in private members’ clubs, luxury lifestyle hospitality, cultural programming, or high-end community management, including pre-opening or major launch experience.
Network & Presence: Deeply connected within Lisbon’s cultural, artistic, culinary, and business ecosystems, with a natural flair for networking and public representation.
Strategic & Commercial Acumen: Demonstrated capability in managing budgets, financial targets, data-driven CRM systems, retention strategies, and performance reporting.
Personal & Leadership Skills: Charismatic and empathetic communicator, adept at stakeholder management, relationship building, team mentorship, and high-touch member care.
Languages: Fluency in English and Portuguese is essential; proficiency in additional languages is a valuable asset.
Attitude & Work Style: Entrepreneurial mindset, adaptability, resilience in fast-moving pre-opening phases, and genuine alignment with conscious luxury, wellness, and sustainability.

What We Offer

• Stability: Full-time executive employment contract.
• Remuneration: Attractive compensation package reflective of seniority, experience, and the strategic importance of the role.
• Environment: A key leadership seat in launching a flagship property within a rapidly expanding international boutique brand.
• Impact & Growth: Direct ownership of a landmark community project with global visibility and long-term career progression opportunities across the Aethos Group.