Care Coordination Manager
Cleveland Clinic
Care Coordination Manager
Cleveland Clinic
Non-profit medical center delivering care
Join the Cleveland Clinic team where you will work alongside passionate caregivers andmakinga lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Care Coordination Team Manager is a serving leader who is a clinical and operational link between clinical care strategy and the Clinical Care Coordinators, ensuring that there is clinical standardization and programmatic consistency throughout all locations. Interfaces with clinical care coordination team regularly and serves as the point of contact for Care Coordination activities. This position works with multiple entities to include nursing, market and network services, payer contacts, information technology, primary care and specialty care leadership, enterprise care coordination and other disciplines, as appropriate. Functions as a clinical care coordinator in coverage situations and ensures best practices across the program.
This position is based at Cleveland Clinic Main Campus and works a schedule of Monday-Friday, 8am -- 5pm. The role also requires monthly travel to various sites, as well as additional travel when needed to support new employee onboarding and training. In addition, candidates must have a minimum of two years of leadership experience.
A caregiver who excels in this role will:
MonitorCare Coordination team's core competencies, clinical andutilizationoutcomes, qualitymetricsandoutreach compliance.
Serve as the liaison between various payer programs, clinical care practices, market and network servicesand the care coordination teams.
Act as the key care coordination information and education resource for the interdisciplinary care team.
Maintain procedure manual, communicatechangesandcollaborate with clinical leadership on protocol review and changes.
Ensure workflow alignment with enterprise care coordination andpayer’squality and programmatic agreements.
Ensure care coordinatoridentifies, assesses,educatesand coordinates care for the high and rising risk patientsidentifiedin the clinical setting, focusing on patient outreach and the goal of achievingoptimaloutcomes.
Ensureappropriate distributionof patient load and effective management of patientpanel.
Provide leadership in hiring andonboarding ofnew nurses in collaboration with respectivepracticeand interdisciplinaryteam.
Serve as a coach and mentor for all clinical care coordinators and contribute to andcompleteAPRs.
Minimum qualifications for the ideal future caregiver include:
Bachelor’sof Science in Nursing (BSN)
Current state licensure as a Registered Nurse (RN)
Five years of nursing experience and one year Care Coordination or Case Management experience
Supervisory or management experience
Basic Life Support (BLS)Certification through the American Heart Association (AHA)or American Red Cross
Preferred qualifications for the ideal future caregiver include:
Master’sof Science in Nursing (MSN) inHealthcareor a related field
Two years of Leadership experience
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Non-profit medical center delivering care
Cleveland Clinic runs a nonprofit academic medical center that delivers patient care, conducts research, and educates future clinicians. It provides in-person hospital services, surgeries, and telehealth options, plus digital tools like MyChart to manage care, as well as provider tools such as DrConnect and eRadiology to coordinate care. It differentiates itself by combining clinical care, medical research, and education under a nonprofit model with a broad international network and a strong emphasis on safety and quality. Its goal is to deliver high-quality medical care while advancing medical knowledge and training clinicians to improve health outcomes for diverse populations, globally.
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