Sutherland

Global BPO providing customer lifecycle management

Customer Care Representative - Spanish/Portuguese/Dutch

Customer SupportConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

Fluency in Spanish at B2/C1 level is required.
Strong customer service and support skills are required.
Problem-solving, active listening, and attention to detail are required.
Flexibility to work night and overnight shifts is required.

Responsibilities

Handle customer interactions efficiently and empathetically.
Deliver tailored solutions that meet each customer's needs.
Create a positive customer experience through clear communication and professional phone etiquette.

Desired Qualifications

Prior experience in a customer-facing role.
Familiarity with customer relationship management tools.

Descripción del empleo

We're launching Account Wave 0 and looking for Spanish-speaking Customer Service Specialists to join our New Cairo team on a full-time, on-site basis.

Fresh graduates and dropouts are welcome to apply!

What you'll do:

Handle customer interactions with efficiency and empathy
Deliver tailored solutions that meet each customer's needs
Create a positive customer experience through clear communication and professional phone etiquette

Requisitos

What you'll bring:

Fluency in Spanish (B2/C1) a MUST
Strong customer service and support skills
Sharp problem-solving, active listening, and attention to detail
Prior experience in a customer-facing role and familiarity with CRM tools a plus!
Flexibility to work night and overnight shifts

Información adicional

Why join us:

Highest salary in the market
Be part of a new account launch (Wave 0) with a global industry leader
Real growth opportunities within a company driving digital transformation worldwide

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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