Accor

Global hotel management, franchising, loyalty programs

Anfitrião – A - De Reservas

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSão Paulo, State of São Paulo, BrazilIn-person

About the Job

Responsibilities

Answer telephone calls promptly and courteously, providing customers with information about hotel operations.
Handle reservation requests by telephone and internet by checking availability in the system, making individual and group reservations, and informing customers about daily rates, room types, hotel hours, and related details.
Monitor room availability at the property with the central reservations team, considering the hotel's actual occupancy to prevent discrepancies between reservations and occupied rooms.
Provide service and support to companies, travel agencies, and tour operators by answering questions and providing guidance on basic hotel operations.

Descrição da vaga

Atender ao telefone de forma rápida e cortês, transmitindo ao cliente as informações sobre o funcionamento do hotel; Atender às solicitações de reservas via telefone e internet, consultando a disponibilidade no sistema, efetuando as reservas individuais e de grupos e informando ao cliente dados como: valor da diária, tipo de apartamento, horários do hotel, etc.; Controlar a disponibilidade dos apartamentos da unidade junto à central de reservas, considerando a realidade do hotel, de modo a evitar discrepâncias entre as reservas e os apartamentos ocupados; Prestar atendimento e suporte às empresas, agências e operadoras de viagem, esclarecendo possíveis dúvidas e fornecendo orientações sobre o funcionamento básico do hotel.

Qualificações

Informações adicionais

Plano médico e odontológico; Vale Transporte; Ticket Refeição/Alimentação; Day Off aniversário; TotalPass,PPR; PAP; Plataforma de treinamentos online.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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