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Akima

Federal contractor delivering facilities, IT, logistics

Program Manager

IT Project ManagementConfirmed live in the last 24 hours
Full-timeAlexandria, VA, USA$195k - $205k

About the Job

Requirements

  • A Bachelor of Science degree in Computer Engineering, Computer Information Systems, Telecommunications, or Management Information Systems is required.
  • A Project Management Professional (PMP) or Defense Acquisition University (DAU) Level III Project Management certification is required.
  • Information Technology Infrastructure Library (ITIL) Foundation certification is required.
  • Five years of documented experience in a similar role are required.
  • Five years of experience planning, directing, and managing a complex information technology operation of similar size and scope are required.
  • Five years of successful experience managing and supervising employees across various labor categories and skills in similar efforts are required.
  • Five years of knowledge of industry-accepted standards and best practices related to information technology operations are required.
  • Five years of experience in a Department of Defense information technology environment are required.
  • Five years of experience managing performance-based order requirements are required.
  • Five years of experience communicating orally and in writing with the highest levels of management are required.
  • Five years of experience managing large-scale deployments of enterprise applications are required.
  • Five years of experience managing a combination of virtual and physical server infrastructure environments are required.
  • Five years of experience with Department of Defense information technology security practices are required.
  • A Department of Defense 8570.01-M or 8140 certification must be held before the start of the order.
  • The candidate must be able to obtain Security+ certification.
  • A minimum Top Secret clearance is required.

Responsibilities

  • Prepare and participate in Monthly In-Progress Reviews (IPRs), including a verbal and written presentation covering contractor achievements, schedule, upcoming work, monthly performance metrics for all task areas, updated program information, and onboard staff count; submit the written presentation 24 hours before the formal presentation.
  • Ensure Cyber Workforce personnel comply with minimum Department of Defense 8570.01-M and/or Department of Defense 8140 baseline certification requirements, and report compliance during the monthly IPR.
  • Coordinate upgrades with leadership technical personnel to avoid or minimize service impacts.
  • Manage continuity of operations and respond to contingency events within the National Capital Region, ensuring compliance.
  • Create, maintain, and update Standard Operating Procedures, operations and maintenance documentation, transition packages, processes, and procedures for tasks in the performance work statement for government review and approval; maintain documentation in organized Facilities Service Directorate web portals and/or file servers.
  • Provide meeting minutes when requested by government leads and assist in preparing presentation materials for meetings with leadership and the contractor related to the order.
  • Report to the primary or alternate site within two hours of notification, or as directed, of a critical incident or outage to help resolve hardware or application problems, including after-hours incidents and outages.
  • Coordinate with the Joint Service Provider and other stakeholders on incidents affecting the Joint Service Provider network supporting information technology transport services.
  • Coordinate resolution of critical incidents, performance issues, and capacity issues; determine faults and promptly initiate corrective action.
  • Analyze complex problems and issues relating to all aspects of software application system operations.
  • Track and coordinate break-fix and operations and maintenance actions through configuration control and change management using incident management and configuration management processes and tools.
  • Use existing Facilities Service Directorate hardware and software management and monitoring components before failures or outages occur; use predictive hardware fault monitoring where available, and monitor warnings or failures involving applications, network infrastructure, or processor degradation.
  • Use Information Technology Service Management to identify, track, respond to, manage, and close reported incidents, work orders, and change requests.
  • Provide fault management processes designed to keep software applications operating as fully as possible when important system components fail.
  • Ensure privileged or elevated system access is requested through established Facilities Service Directorate processes.
  • Notify Facilities Service Directorate leadership within 30 minutes of a service or system outage or failover, as applicable, and again when service is restored to normal operation.
  • Provide executive summaries within four hours of the start of a service- or customer-impacting incident and every four hours thereafter.
  • Complete a formal or informal after-action report within three business days of each incident.
  • Use the Change Advisory Board process to approve major changes and upgrades and schedule deployments.
  • Coordinate upgrades with Facilities Service Directorate management-appointed government technical personnel to avoid or minimize impacts to end users.
  • Establish relationships with vendors of major Facilities Service Directorate environment components, such as the Joint Service Provider, JCI, and ICONICS.
  • Accept and track service calls from all sources associated with the Facilities-Related Control Systems network environment through the computerized maintenance management system platform.
  • Establish and maintain cross-functional management capability to support operations and maintenance processes across service delivery categories, ensure Information Assurance compliance, and manage other direct cost procurement and logistics services.
  • Provide step-by-step instructions for installations, upgrades, and testing; support local agency backup and restoration policies and procedures, including restoration to the original baseline if problems arise.

About the Company

Akima

Federal contractor delivering facilities, IT, logistics

Akima provides contracted, integrated services to the U.S. federal government across facilities, IT, logistics, protective services, systems engineering, mission support, FF&E, and construction. It delivers these offerings through multi-domain services that support government missions. As an Alaska Native-owned subsidiary of NANA, Akima combines mission outcomes for customers with long-term value creation for its parent and Iñupiat community. Its goal is to help customer missions succeed while sustaining value for NANA and its shareholders.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Colorado Springs, CO
Founded
1995

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