P

Papa John's

Pizza delivery and carryout services

General Manager

Full-Time
No salary listed
Expert
Norcross, GA, USA
In Person
Food Service & HospitalityFood & Beverage Operations Management

About the job

Requirements
  • The General Manager must ensure compliance with all federal, state, and local laws and ethical business practices.
  • The General Manager must oversee recruiting efforts to meet staffing needs and ensure compliance with uniform and appearance standards.
  • The General Manager must establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports.
  • The General Manager must document performance issues and take appropriate disciplinary action, up to and including termination.
  • The General Manager must effectively coach and develop direct reports.
  • The General Manager must manage sales goals against budget and prior year.
  • The General Manager must manage profit goals against budget and prior year, keeping food, labor, and other controllable costs within budget.
  • The General Manager must accurately use the FOCUS System.
  • The General Manager must execute administrative and cash management duties.
  • The General Manager must plan and manage adequate inventory levels using the restaurant’s computerized inventory system.
  • The General Manager must ensure the restaurant is clean, fully equipped, and all equipment operates properly.
  • The General Manager must ensure the restaurant meets safety and security standards at all times.
Responsibilities
  • Manage and assume responsibility for all functions of a Papa John’s restaurant to ensure restaurant profitability.
  • Act as a self-sufficient leader, make quality decisions, and ensure proper planning, forecasting, and systems are in place.
  • Manage restaurant operations, including execution of all company policies, procedures, programs, and systems.
  • Execute all Operations Manager duties when that position is unavailable or unfilled.
  • Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.
  • Respond professionally and promptly to all customer concerns or issues.
  • Solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty.
  • Oversee training and execution of quality standards.
  • Manage sales goals by ensuring prompt and friendly customer service.
  • Monitor and execute plans to enhance or address deficiencies in sales trends, such as ticket average and order frequency.
  • Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
  • Develop and implement plans to resolve unfavorable trends and enhance profits.
  • Manage the company’s assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly.
  • Oversee preventive maintenance and repairs when necessary.
  • Ensure the restaurant meets safety and security standards at all times.

About the company

P

Papa John's

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Website

Papa John's offers pizza delivery and carryout through a mix of company-owned and franchised stores. Customers place orders online or by phone for delivery or pickup, and the company earns revenue from pizzas, sides, and beverages, alongside royalties from franchisees. Its pizzas are built around high-quality ingredients, with detailed nutritional information provided to appeal to health-conscious customers. A rewards program and promotional codes drive repeat business and attract price-sensitive buyers. Compared to competitors, Papa John's emphasizes ingredient quality and transparency, and uses a franchising model to expand its footprint while maintaining direct customer relationships through online ordering and loyalty incentives. The company aims to make convenient, higher-quality pizza accessible to a broad customer base and grow its network and sales through both direct and franchised channels.

Company Size

10,001+

Company Stage

IPO

Headquarters

Jeffersontown, Kentucky

Founded

1984

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 10, 2026 Walmart rollout gives Papa John's access to thousands of locations.
  • September 2026 hired Vish Talreja to expand UK restaurants and distribution sites.
  • Todd Penegor's September 16, 2026 conference appearance keeps turnaround messaging in front of investors.

What critics are saying

  • August 6, 2026 North American comparable sales fell 8.3%, forcing a dividend suspension.
  • September 2026 securities class actions target Papa John's guidance, disclosures, and turnaround execution.
  • Third-party delivery transactions fell in low-single digits, while promotions now must defend market share.

What makes Papa John's unique

  • Papa John's still markets Better Ingredients, Better Pizza and removed artificial flavors systemwide.
  • September 10, 2026 Walmart partnership extends Papa John's beyond its own delivery app.
  • Papa John's operates about 6,000 restaurants across 50 countries and territories.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Paid Vacation
  • 401(k) Retirement Plan
  • Flexible Work Hours
  • Invoices?

Company News

The Montreal Gazette
Oct 13th, 2026
Papa Johns (PJP Investments Group) puts people at the centre of growth with Blink partnership.

Papa Johns (PJP Investments Group) puts people at the centre of growth with Blink partnership. Partnership with Blink gives every frontline employee a more holistic digital connection experience to the business for the first time. DUBAI, United Arab Emirates - Papa Johns (PJP Investments Group), which operates Papa Johns restaurants across the UAE, KSA, and Jordan, has partnered with Blink, the universal AI platform for frontline work, to bring a... October 13, 2026 at 6:19 a.m. Partnership with Blink gives every frontline employee a more holistic digital connection experience to the business for the first time. DUBAI, United Arab Emirates - Papa Johns (PJP Investments Group), which operates Papa Johns restaurants across the UAE, KSA, and Jordan, has partnered with Blink, the universal AI platform for frontline work, to bring a mobile-first digital experience to its 1,300-strong workforce. The partnership reflects PJP's view that connecting frontline teams to the business is central to how it grows. With approximately 93% of PJP's employees spread across restaurant operations in different countries, communication has traditionally relied on manager cascades, shared systems, and informal channels, making it difficult to consistently reach every team member. With Blink, every colleague, regardless of role, location, or access to corporate systems, will have a mobile-first digital home for communications, recognition, and future services through one super-app. The investment forms part of a larger vision led by PJP's People team to modernize employee experience and create a stronger, more consistent culture across its growing workforce. In an industry often defined by speed and scale, PJP has been pioneering people-centricity as a growth strategy rather than a side initiative, a philosophy already recognized with a Gold Stevie Award for Employer of the Year in Food & Beverage. Blink extends that same commitment into the everyday digital experience of every colleague. "Our people are at the heart of our business, and we believe that when you take care of your people, you create better experiences for your customers," said Melitsa Mizrahi, Chief People Officer at PJP Investments Group. "Pioneering people-centricity in a fast-paced QSR world isn't a slogan for us. It's a daily practice across how we develop, recognize, and connect with our teams. With 93% of our workforce working in restaurants, we wanted more than a communications tool. We needed a digital foundation that could connect every colleague directly to the business and scale with us as we grow. Blink gives us that foundation, bringing communication and all our future employee services together in one place." With more than 70% of its workforce made up of Millennials and Gen Z employees, PJP sought a modern digital experience that reflects how its people communicate, access information, and stay connected across shifts. Blink's mobile-first platform will give every employee a direct connection to the business, helping foster engagement, recognition, and a stronger sense of belonging across markets. As PJP continues to expand across the region, Blink will serve as a centralized hub for the employee experience, providing access to learning resources, company policies, operational updates, marketing campaigns, recognition programs, and other workforce tools through a single destination. Tailored by country, location, and role level, the platform will ensure employees receive relevant, personalized content while reinforcing a consistent culture across the organization. Sean Nolan, CEO and co-founder at Blink, said: "Papa Johns is investing in the digital infrastructure needed to support its frontline workforce at scale. We're proud to welcome PJP alongside leading QSR brands." About Papa Johns Pizza (PJP) PJP Investments Group LLC, an F&B company fully owned by Levant Capital, a leading regional private equity firm based in Dubai, UAE, is licensed by Papa Johns Pizza International, USA for the territories of United Arab Emirates, Kingdom of Saudi Arabia, Jordan, Iraq and India. Papa John's International, Inc. (Nasdaq: PZZA) opened its doors in 1984 with one goal in mind: BETTER INGREDIENTS. BETTER PIZZA.(R) Papa Johns believes that using high-quality ingredients leads to superior quality pizzas. Its original dough is made of only six ingredients and is fresh, never frozen. Papa Johns tops its pizzas with real cheese made from mozzarella, pizza sauce made with vine-ripened tomatoes that go from vine to can in the same day and meat free of fillers. It was the first national pizza delivery chain to announce the removal of artificial flavors and synthetic colors from its entire food menu. Papa Johns is co-headquartered in Atlanta, Ga. and Louisville, Ky. and is the world's third-largest pizza delivery company with approximately 6,000 restaurants in approximately 50 countries and territories. About Blink Blink is the universal AI platform for frontline work that connects people, systems, and culture in one super-app. It bridges the digital divide between deskless and desk-based workers, supercharging employee communication and engagement at industry-leading companies like McDonald's, Shake Shack, JD Sports and easyJet. Blink is the top-rated Employee Communications Application on Gartner Peer Insights and a Leader in the G2 Grid for Best Employee Engagement Software. Learn more at joinblink.com.

Bloomberg Línea
Oct 7th, 2026
Shake Shack signs deal with Outback owner to open 40 stores in Brazil by 2036.

Shake Shack signs deal with Outback owner to open 40 stores in Brazil by 2036. American burger chain will debut in São Paulo in 2027 with Bold Hospitality, the holding company for Abbraccio and Aussie. Latin American expansion comes after seven years in Mexico and with a planned entry into Panama October 7, 2026 | 12:13 PM Bloomberg Línea - The Shake Shack restaurant chain has signed a licensing agreement with Bold Hospitality Company to open 40 restaurants in Brazil by 2036. The first location will open in São Paulo in 2027, the company said this Wednesday (7). The announcement comes after two years of signals. In September 2024, the company's CMO visited São Paulo and indicated the possibility of starting operations in Brazil. It is another American food brand betting on the country. Last month, Papa Johns, one of the world's largest pizza chains, said it is looking for master franchisees to open its first location in the São Paulo capital by the end of 2027 or early 2028. Born in 2004 in Madison Square Park, in New York, the burger chain is expanding its presence in Latin America after seven years of operation in Mexico and with its entry into Panama already scheduled. The chosen partner knows the terrain. Based in São Paulo, Bold Hospitality is the holding company that controls the Outback Steakhouse, Abbraccio, and Aussie chains in the country. The operator emerged in 2025 from a partnership between Vinci Compass and Bloomin' Brands and presents itself as a leader in the casual dining segment (table-service restaurants with mid-range prices) in the country. The owner of Outback in Brazil has 29 years of local operation and expects to end 2026 with 217 restaurants across 22 states and the Federal District. The burger chain, meanwhile, has more than 740 locations worldwide, about 475 of them in 36 U.S. states and the District of Columbia, and another 265 outside the country, in cities such as London, Tokyo, Seoul, Dubai, and Mexico City. "As we continue to expand across Latin America, Brazil has always stood out as one of the markets most requested by our customers," said Michael Kark, Shake Shack's president of global licensing, in a statement. For the executive, Brazilians' passion for good food and the culture of hospitality make the country a natural fit for the brand. The plan for 40 locations in a decade gives a sense of the long-term commitment undertaken by both companies. Local flavors on the menu. The Brazilian operation will have its own leadership within Bold. Mauro Guardabassi takes over as president of Shake Shack Brazil and will be responsible for the debut in São Paulo, while Pierre Berenstein, CEO of the holding company, described the brand's arrival as a new chapter for the restaurant group. "Brazilian customers have been asking for Shake Shack for years, and we are eager to welcome them to our first location in São Paulo," said Guardabassi in the same statement. The goal is to reproduce the brand's original experience, from ingredients to service style, without giving up local references. The chain plans to work with Brazilian producers and suppliers, following the corporate motto Stand for something good (something like "defending something good"), which guides the choice of ingredients and the bond with the communities where it operates. The menu will feature the house's best-known items, such as the ShackBurger, the Chicken Shack chicken sandwich, crinkle-cut fries, and frozen custard, a creamy dessert made from egg custard and milk. Alongside them, the chain promises to include flavors inspired by the country's cuisine. Berenstein said the two companies share the belief that quality food and genuine hospitality create memorable moments. According to him, Bold intends to build the brand in Brazil carefully and with a long-term vision, supported by the experience accumulated with the chains it already operates in all regions of the country.

NewMediaWire
Sep 25th, 2026
Kaplan Fox encourages Papa John's International, Inc. (NASDAQ: PZZA) investors to contact the firm before the deadline on November 2, 2026.

Kaplan Fox encourages Papa John's International, Inc. (NASDAQ: PZZA) investors to contact the firm before the deadline on November 2, 2026. Sep. 25, 2026 7:50 AM ET Source: Kaplan Fox NEW YORK, NY - September 25, 2026 (NEWMEDIAWIRE) - Kaplan Fox & Kilsheimer LLP announces that a class action lawsuit has been filed against Papa John's International, Inc. ("Papa Johns" or the "Company") (NASDAQ: PZZA) on behalf of investors that purchased or otherwise acquired Papa Johns common stock between August 7, 2025 and August 5, 2026 (the "Class Period"). If you are an investor in Papa Johns and have suffered losses, you may CLICK HERE to contact NewMediaWire LLC. You may also contact Kaplan Fox by emailing [email protected] or by calling (646) 315-9003. DEADLINE REMINDER: If you are a member of the proposed Class, you may move the court no later than November 2, 2026 to serve as a lead plaintiff for the purported class. If you have losses NewMediaWire LLC encourage you to contact NewMediaWire LLC to learn more about the lead plaintiff process. You need not seek to become a lead plaintiff in order to share in any possible recovery. The complaint alleges, among other things, that throughout the Class Period defendants disseminated materially false and misleading statements claiming that Papa Johns transformation was working to stabilize and improve the Company's growth while concealing material adverse facts concerning the true state of Papa Johns' transformation. On August 6, 2026, according to the complaint, Papa Johns issued its second quarter 2026 financial results, reporting an 8.3% decrease in North American comparable sales, the suspension of its dividend, and a sharp reduction in its 2026 outlook from a 3% decline in North American comparable sales at the midpoint to a 7% annual decline. During the related conference call, CEO Todd Allan Penegor stated that "it's clear that our transformation is taking longer than expected" and "we must execute better and move faster." On this news, Papa Johns' stock price fell $5.11 or 17.18%, to close at $24.64 per share on August 6, 2026, thereby injuring investors. WHY CONTACT KAPLAN FOX? Kaplan Fox & Kilsheimer LLP is a nationally recognized law firm focused on complex litigation, with offices in New York, Oakland, Los Angeles, Chicago, and New Jersey. Founded in 1956, the firm has spent more than 50 years prosecuting securities, antitrust, and consumer protection actions in federal and state courts nationwide, recovering more than $10 billion for clients and the classes it has represented. Kaplan Fox is widely regarded as one of the nation's premier plaintiffs' securities litigation firms and has received recognition from Chambers and Partners, Benchmark Litigation, Super Lawyers, and Lawdragon. Serving as lead or co-lead counsel in many landmark cases, the firm has secured some of the largest recoveries in the history of securities litigation, including a $2.425 billion recovery on behalf of Bank of America shareholders in In re Bank of America - the largest recovery ever obtained for claims under Section 14(a) of the Securities Exchange Act - $800 million recovered for the Arkansas Teacher Retirement System and other pension funds in ATRS v. Allianz Global Investors, and a $475 million settlement in In re Merrill Lynch. For decades, Kaplan Fox has represented public pension funds, institutional investors, businesses, and individuals in high-stakes litigation. Through its successful advocacy and precedent-setting victories, the firm has helped shape important areas of securities and corporate law while advancing accountability and protecting investor interests. This press release may be considered Attorney Advertising in some jurisdictions under the applicable law and ethical rules. Past results do not guarantee future outcomes. If you have any questions about this Notice, your rights, or your interests, please contact: Laurence D. King KAPLAN FOX & KILSHEIMER LLP 1999 Harrison Street, Suite 1501 Oakland, California 94612 (415) 772-4704 [email protected] Contacting or submitting information to Kaplan Fox & Kilsheimer LLP does not create an attorney-client relationship, nor an obligation on the part of Kaplan Fox to retain you as a client.

PR Newswire
Sep 24th, 2026
INVESTOR ALERT: Pomerantz law Firm reminds investors with losses on their investment in Papa John's International, Inc. of class action lawsuit and upcoming deadlines - PZZA.

INVESTOR ALERT: Pomerantz law Firm reminds investors with losses on their investment in Papa John's International, Inc. of class action lawsuit and upcoming deadlines - PZZA. Sep 24, 2026, 17:10 ET NEW YORK, Sept. 24, 2026 /PRNewswire/ - Pomerantz LLP announces that a class action lawsuit has been filed against Papa John's International, Inc. ("Papa John's" or the "Company") (NASDAQ: PZZA). Such investors are advised to contact Danielle Peyton at [email protected] or 646-581-9980, (or 888.4-POMLAW), toll-free, Ext. 7980. Those who inquire by e-mail are encouraged to include their mailing address, telephone number, and the number of shares purchased. The class action concerns whether Papa John's and certain of its officers and/or directors have engaged in securities fraud or other unlawful business practices. You have until November 2, 2026, to ask the Court to appoint you as Lead Plaintiff for the class if you purchased or otherwise acquired Papa John's securities during the Class Period. A copy of the Complaint can be obtained at www.pomerantzlaw.com. On August 6, 2026, Papa Johns announced an 8.3% decrease in North American comparable sales, the suspension of its dividend, and a sharp reduction in its 2026 outlook from a 3% decline in North American comparable sales at the midpoint to a 7% annual decline. The Company attributed its strategic shift and guidance reset on the soft consumer trends and the execution of Papa Johns' own turnaround efforts, admitting they were unable to "meet the consumer as much as [they] should have," and the rebuilt innovation pipeline was "not bringing in as many new customers" as had been expected. On this news, Papa John's stock price fell $5.11 per share, or 17.18%, to close at $24.64 per share on August 6, 2026. Pomerantz LLP, with offices in New York, Chicago, Los Angeles, London, Paris, and Tel Aviv, is acknowledged as one of the premier firms in the areas of corporate, securities, and antitrust class litigation. Founded by the late Abraham L. Pomerantz, known as the dean of the class action bar, Pomerantz pioneered the field of securities class actions. Today, more than 85 years later, Pomerantz continues in the tradition he established, fighting for the rights of the victims of securities fraud, breaches of fiduciary duty, and corporate misconduct. The Firm has recovered numerous multimillion-dollar damages awards on behalf of class members. See www.pomlaw.com. Attorney advertising. Prior results do not guarantee similar outcomes. SOURCE Pomerantz LLP

PR Newswire
Sep 17th, 2026
PZZA shareholder alert: Papa John's International, Inc. Securities Class Action lawsuit - Investors should contact SueWallSt.

PZZA shareholder alert: Papa John's International, Inc. Securities Class Action lawsuit - Investors should contact SueWallSt. Sep 17, 2026, 10:09 ET Papa John's told investors its turnaround would translate into market share gains and limit 2026 North American comparable sales to a decline of 2% to 4%. The Company later reported an 8.3% quarterly decline, suspended its dividend, and cut its outlook to a decline of up to 8%, and PZZA shareholders lost $5.11 per share in a single session. NEW YORK, Sept. 17, 2026 /PRNewswire/ - SueWallSt highlights the contrast between Papa John's International, Inc. (NASDAQ: PZZA) projections and its reported results for shareholders who purchased securities between August 7, 2025 and August 5, 2026. Find out if you may be eligible to recover losses. You may also contact Joseph E. Levi, Esq. at [email protected] or (888) SueWallSt. PZZA closed at $29.75 on August 5, 2026 and fell to $24.64 on August 6, 2026, a one-day loss of $5.11 per share, or about 17.18%. The same disclosure suspended the dividend and reset 2026 North American comparable sales guidance from a 3% decline at the midpoint to a 6-8% annual decline. Applications to serve as lead plaintiff must be filed by November 2, 2026. The Promise The company projected a manageable year. On February 26, 2026, management told the market that brand health and value and quality perception had "substantially improved" and would "translate into market share gains," guided North American comparable sales to a decline of only 2% to 4%, and forecast consolidated adjusted EBITDA of $200 million to $210 million, with the first quarter the softest followed by improved trends in the back half supported by the rebuilt innovation pipeline. The Reality Results revealed something different. On August 6, 2026, Papa John's reported an 8.3% decrease in North American comparable sales, suspended its dividend, and cut its full-year outlook to a 6-8% decline, attributing the reset to soft consumer trends and its own execution, including that it had not met the consumer as much as it should have and that the rebuilt innovation pipeline was "not bringing in as many new customers" than expected. Promise vs. Actual: By the Numbers * Guided 2026 North American comparable sales: down 2% to 4%. Reported for the quarter: down 8.3%. * 2026 outlook at the start of the year: a 3% decline at the midpoint. Revised August 6, 2026: a 7% annual decline a the midpoint. * August 7, 2025 projection: North American comparable sales would "accelerate" through the third quarter. Reported Q3 2025: a 3% decline. * Q4 2025 North American comparable sales: down 5%, on global system-wide restaurant sales of $1.23 billion. * Dividend: maintained throughout the Class Period, then suspended on August 6, 2026. What the Lawsuit Alleges About the Gap The securities action contends that the transformation was already taking longer than expected and was failing to prevent market share losses, and that the shift toward heavier promotional activity was not disclosed while shares traded at allegedly inflated prices. "Companies that make specific promises to investors about future performance have an obligation to disclose known risks to those projections. The gap alleged here, between guidance for a 2% to 4% decline and a reported 8.3% drop with a suspended dividend, is exactly the kind of disparity shareholders are entitled to have explained." - Joseph E. Levi, Esq. WHY SUEWALLST: SueWallSt is powered by Levi & Korsinsky LLP. Levi & Korsinsky LLP has established itself as a nationally-recognized securities litigation firm that has secured hundreds of millions of dollars for aggrieved shareholders and built a track record of winning high-stakes cases. The firm has extensive expertise representing investors in complex securities litigation and a team of over 70 employees to serve our clients. For seven years in a row, Levi & Korsinsky has ranked in ISS Securities Class Action Services' Top 50 Report as one of the top securities litigation firms in the United States. Frequently Asked Questions About the PZZA Lawsuit Q: How much did PZZA stock drop? A: Shares fell approximately 17.18%, a decline of $5.11 per share, after the Company disclosed an 8.3% decrease in North American comparable sales, the suspension of its dividend, and a reduction of its 2026 outlook to a 7% annual decline at the midpoint. Investors who purchased shares during the Class Period at artificially inflated prices and suffered losses may be eligible to seek compensation. Q: What specific misstatements does the PZZA lawsuit allege? A: The complaint alleges Papa John's International, Inc. made materially false or misleading statements regarding the purported effectiveness of its strategic transformation and its ability to stabilize growth against a cautious consumer market during the Class Period. When the reduced outlook, dividend suspension, and comparable sales decline were disclosed, the stock price declined sharply. Q: When did Papa John's International, Inc. allegedly mislead investors? A: The Class Period runs from August 7, 2025 to August 5, 2026. The complaint alleges that corrective disclosures revealed information that caused a significant stock decline. Q: What do PZZA investors need to do right now? A: Investors may gather brokerage records showing purchase dates, share quantities, and prices paid. Submit your information for a no-cost, no-obligation evaluation of your potential recovery. No immediate action is required to remain eligible as an absent class member. Q: What documents do I need to to submit my information? A: Brokerage statements or trade confirmations showing purchase dates, share quantities, prices paid, and any subsequent sale dates and prices. Q: What if I already sold my PZZA shares - can I still recover losses? A: Yes. Eligibility is based on when you purchased, not whether you still hold the shares. Investors who bought during the Class Period and sold at a loss may still be eligible to participate. Q: What does it cost me to participate? A: There is no upfront cost to submit your information and review whether you may be eligible to recover. Should you choose to participate in the securities class action, they are generally handled on a contingency basis, with any attorneys' fees and expenses subject to court approval. Q: How long will the lawsuit take to resolve? A: Securities class actions typically take two to four years from initial filing to resolution. Timing depends on the court schedule, case developments, and whether the matter is dismissed, settled, or litigated further. Attorney Advertising. Prior results do not guarantee similar outcomes. SOURCE SueWallSt.com