Client Liaison Worker

Salary Details

The salary range for this position is CAD $33.49/Hr. - CAD $35.31/Hr.

Job Summary

Come work as a Client Liaison Worker at Sheway, Pregnancy Outreach Program with Vancouver Coastal Health (VCH) in Vancouver, BC. Apply now to join our team!

Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, works as part of an interdisciplinary team to provide health promotion education, and social support services to high-risk women, infants and/or children in the Vancouver Downtown Eastside. Facilitates engagement in care by using a holistic, trauma informed, harm reduction, culturally and gender appropriate approach to collaborate with the client and the interdisciplinary team to develop and revise a care plan that supports the client to meet their goals. Ensures continuity of care across the continuum by liaising with interdisciplinary team members, coordinating and implementing clinical interventions, evaluating client outcomes based on client goals for care, coordinating ongoing care and supporting transition. Develops and maintains partnerships with primary care providers as appropriate and in accordance with the service delivery model. Links clients to appropriate internal and external resources and advocates for clients with various community and/or government agencies. Acts as a resource for the team by providing information based on CLW role. Consults, confers, and collaborates with interdisciplinary team members, physicians, educational resources and other health care professionals to achieve excellence in client-centred education and research. Supports Sheway Drop In and provides outreach services in the Downtown Eastside.

About Sheway: Sheway is a Pregnancy Outreach Program (P.O.P.) located in the Downtown Eastside of Vancouver. The program provides health and social service supports to pregnant women and women with infants under eighteen months who are dealing with drug and alcohol issues. The focus of the program is to help the women have healthy pregnancies and positive early parenting experiences.

Qualifications

Education & Experience

• Diploma in Community Social Service and two (2) years’ recent related experience working with a marginalized client population with complex health and psychosocial issues, or an equivalent combination of education, training and experience.
• Valid BC Driver's license and access to a personal vehicle for business-related purposes.

Knowledge, Skills & Abilities

• Knowledge of the principles and practices of a client and family centered recovery model.
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Broad knowledge of mental health and substance use issues and treatment.
• Broad knowledge of other and available community resources.
• Knowledge and experience in providing culturally safe and competent care.
• Demonstrated ability to provide services through outreach.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize and prioritize.
• Ability to observe and recognize changes in clients.
• Ability to establish and maintain rapport with clients.
• Ability to analyze and resolve problems.
• Conflict resolution and crisis management skills.
• Advocacy skills.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.

Compensation: 33.49 to 35.31 (CAD)