Full-Time
Healthcare Coordinator
Updated on 8/1/2026
Deadline 4/29/27
PDS Health
Compensation Overview
$18 - $25.50/hr
Chantilly, VA, USA
In Person
Travel might be required between offices.
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Patient Education
Requirements
- A high school diploma or general education degree (GED) is required.
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurance.
- Ability to achieve results by setting realistic goals, meeting commitments, remaining persistent, and prioritizing daily work.
- Ability to advocate for patients with flexibility, empathy, passion, and ethical judgment.
- Ability to make data-driven decisions and work in a detailed, organized, structured, and computer-proficient manner.
- Understanding of financial drivers, metrics, local market drivers, and competition.
- Ability to influence through active listening, observation of behavior, and creating a mutually beneficial need for change.
- Ability to work independently and as part of a team.
- Ability to multitask effectively without compromising work quality.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain patient-record confidentiality.
- Ability to work in a fast-paced environment.
Responsibilities
- Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to begin the dentistry diagnosed by the Dentist.
- Achieve proficiency in the PDS system and use its tools, skills, and talents to assist patients in making decisions suited to their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options so patients can choose dentistry that fits their budget.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before patients complete treatment when required.
- Ensure the office exemplifies the Comprehensive Care Model, including referrals outside the office.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly affects metrics and results.
- Demonstrate stewardship of the PDS brand by making decisions consistent with the PDS brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.