Unifi

Full-spectrum aviation services for carriers

Administrative Assistant

Compensation & BenefitsConfirmed live in the last 24 hours

Full-timeToronto, ON, Canada

About the Job

Requirements

At least 3 years of administrative or office experience; experience in an operational or unionized environment is preferred.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Experience with WSIB reporting or tracking.
Experience supporting employee injuries, medical leaves, or return-to-work processes in an operational or safety-sensitive environment.
Ability to handle high volumes of email and documentation and competing priorities.
Ability to work independently with minimal supervision while managing multiple time-sensitive priorities.
Ability to interpret and apply company policies, benefit plans, and collective agreements related to attendance, injuries, and return-to-work processes.
Ability to handle sensitive employee information professionally and discreetly.
Comfort working in a fast-paced, safety-critical airport environment.

Responsibilities

Track and support employee injury and medical leave files, including occupational WSIB, non-occupational short- and long-term disability, and other medical leaves.
Coordinate and maintain injury, illness, and leave documentation, including medical forms, work restrictions, and accommodation requests.
Confirm medical restrictions and assist with modified-duty and return-to-work planning with Operations, Human Resources, unions, healthcare providers, and benefits administrators.
Monitor injury, medical leave, and return-to-work cases to ensure documentation, follow-ups, and reporting timelines meet WSIB requirements, collective agreements, benefits-provider requirements, and company policies.
Maintain accurate, confidential, and up-to-date records related to workplace injuries, accommodations, modified duties, attendance, and employee absences.
Prepare injury, attendance, and leave-related reports to support operational planning, audits, and management review.
Identify recurring injury, attendance, or return-to-work trends and escalate concerns to station leadership or Human Resources as appropriate.
Liaise with employees, healthcare providers, unions, benefits administrators, and internal stakeholders to support safe, timely, and compliant return-to-work outcomes in a safety-sensitive environment.
Use sound judgment and discretion when handling sensitive medical and employee information.
Provide administrative support to station leadership and ground handling operations, including maintaining personnel files, coordinating airport badges and uniforms, supporting onboarding and recruitment activities, and assisting with payroll, scheduling, shift bids, and vacation tracking using Kronos and UKG.
Compile reports, prepare administrative documentation, draft internal communications, and keep workplace postings and corporate communications current.
Schedule meetings, prepare agendas, take minutes, and perform other assigned administrative duties.

Desired Qualifications

Experience working in a unionized workplace and applying collective-agreement provisions related to attendance, injuries, and modified duties.
Experience in aviation, transportation, logistics, or industrial operations.

Unifi Aviation Canada is seeking an Administrative Assistant to support our ground handling operation at Toronto Pearson International Airport. This role provides general administrative and operational support to station leadership while coordinating employee injuries, medical leaves, and return-to-work activities in a fast-paced, unionized, and safety-sensitive airport environment.

Key Responsibilities
* Track and support employee injury and medical leave files, including WSIB (Occupational), STD/LTD (Non-Occupational), and other medical leaves
* Coordinate and maintain injury, illness, and leave documentation, including medical forms, work restrictions, and accommodation requests
* Confirm medical restrictions and assist with modified duty and return-to-work planning in collaboration with Operations, HR, unions, healthcare providers, and benefits administrators
* Monitor injury, medical leave, and return-to-work cases to ensure documentation, follow-ups, and reporting timelines are met in accordance with WSIB requirements, collective agreements, benefits providers, and company policies
* Maintain accurate, confidential, and up-to-date records related to workplace injuries, accommodations, modified duties, attendance, and employee absences
* Prepare injury, attendance, and leave-related reports to support operational planning, audits, and management review
* Identify recurring injury, attendance, or return-to-work trends and escalate concerns to station leadership or Human Resources as appropriate
* Act as a liaison between employees, healthcare providers, unions, benefits administrators, and internal stakeholders to support safe, timely, and compliant return-to-work outcomes in a safety-sensitive environment
* Exercise sound judgment and discretion when handling sensitive medical and employee information
* Provide general administrative support to station leadership and ground handling operations, including maintaining personnel files, coordinating airport badges and uniforms, supporting onboarding and recruitment activities, and assisting with payroll, scheduling, shift bids, and vacation tracking using Kronos and UKG
* Compile reports, prepare administrative documentation, draft internal communications, and ensure workplace postings and corporate communications are current
* Schedule meetings, prepare agendas, take minutes, and perform other administrative duties as assigned

Qualifications
* Minimum 3 years of administrative or office experience, preferably in an operational or unionized environment
* Proficiency with Microsoft Office (Excel, Word, PowerPoint)
* Experience with WSIB reporting or tracking
* Experience supporting employee injuries, medical leaves, or return-to-work processes in an operational or safety-sensitive environment
* Experience working in a unionized workplace and applying collective agreement provisions related to attendance, injuries, and modified duties is an asset
* Experience in aviation, transportation, logistics, or industrial operations is considered an asset

Skills & Abilities
* Ability to handle a high volume of emails, documentation, and competing priorities
* Strong organizational skills and attention to detail
* Ability to work independently with minimal supervision while managing multiple time-sensitive priorities
* Ability to interpret and apply company policies, benefit plans, and collective agreements related to attendance, injuries, and return-to-work processes
* Strong communication skills when working with employees, leadership, unions, and external stakeholders
* Professional, discreet, and confident when handling sensitive employee information
* Comfortable working in a fast-paced, safety-critical airport environment

Why Join Unifi Aviation Canada?

Unifi is a destination for more than 40,000 aviation professionals who are building meaningful careers. From contributing to important projects from day one to working alongside passionate teams, Unifi offers the opportunity to be part of a fast-growing organization in the aviation industry.

Following our successful launch in Calgary, Unifi’s growth plans across Canada are significant and nationwide. We are committed to supporting our employees’ development and creating opportunities to grow within the organization.

We show our appreciation by offering:
* Starting wage of $27.55 per hour
* Travel privileges
* Comprehensive health benefits
* Flexible schedules
* Resources to support your personal and professional goals

This role supports safety-sensitive airport operations and plays a key part in employee injury and return-to-work coordination, offering stability, responsibility, and long-term growth within the aviation industry.

Unifi Aviation Canada, Inc. As an equal-opportunity employer, we welcome and encourage applications from all qualified individuals. We are committed to creating a diverse, inclusive, and accessible work environment.

“EOE, including disability/vets”

About the Company

Unifi

Full-spectrum aviation services for carriers

Unifi provides a broad set of aviation services for airports and airlines, covering everything from arrival to departure, including ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, crew transportation, security, wheelchair and skycap services, and flight-control consulting. It works by delivering these services on-site at airports as a single, coordinated package, with teams and equipment tailored to each airport’s needs to support flights from planning to departure. It differentiates itself by offering an end-to-end suite of capabilities in one provider, enabling centralized management of diverse services for a smoother operation. Its goal is to help customers succeed in the competitive air travel industry by providing consistently high-quality services that give them an operational edge.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 1997

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