InPost operates a European logistics and e-commerce platform centered on automated parcel lockers (APMs) and pick-up/drop-off points (PUDOs). Its network enables 24/7 self-service parcel collection from lockers, plus to-door deliveries and retailer fulfillment, all coordinated by a data-driven system that tracks parcels and handles pickup, drop-off, and delivery across thousands of locations. The company differentiates itself through the size and geographic reach of its locker network, plus strategic acquisitions like Mondial Relay and Menzies Distribution, which expand its last-mile capabilities and coverage. Its goal is to simplify e-commerce logistics, cut environmental impact, and provide reliable, convenient experiences for merchants and consumers while expanding across Europe.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Kraków, Poland
Founded
2006
See people who can refer or advise you
Help us improve and share your feedback! Did you find this helpful?
Remote Work Options
InPost will open a Paczkomat for you on its own. Without human intervention. InPost is introducing a small revolution in customer service. A virtual agent can talk to customers and, if needed, can even help with remotely opening a Paczkomat. 08.10.2026 15:39 InPost has opted for greater automation in customer service and has introduced an artificial intelligence agent for customers calling with a problem or question. However, it will not be just another annoying bot that can only redirect the problem to a human consultant. It can even determine that we are near a Paczkomat and remotely open the locker. InPost's agent understands more than a classic bot. Classic voice assistants on hotlines have been available for many years. However, only recently have companies handling customer service begun using more advanced systems based on artificial intelligence, whose capabilities go beyond predefined scenarios. InPost's new agent, in addition to a regular conversation with the customer, allows specific actions to be performed in the courier company's system. For this purpose, the capabilities of large language models are combined with control over functions that previously were accessible mainly to consultants. What does this mean in practice? That when calling the hotline, we can expect something more than the bot giving us simple information. The system can verify the calling customer, check shipment status, and even help redirect a parcel if the customer has a problem with that. The AI agent can also change the delivery date. This is very useful, because the mobile app does not allow it. By far the most interesting option of this solution is that the agent can independently remotely open a Paczkomat during a conversation with the customer - e.g. if something fails and the app does not work. The system can also send a pickup code (e.g. by SMS or email), provide the courier's phone number, or change the shipment status.
Delivery companies focus on targeted OOH investments. Leading parcel operators are taking a selective approach to their out-of-home delivery investments with a mix of network expansion, new services and acquisitions, a panel discussion with senior executives from InPost, Omniva, Pos Malaysia and Shipsy at the Parcel + Post Expo Leadership Conference made clear. Their comments at last week's event in London came amid major strategic moves in the fast-growing European OOH market, including most notably Royal Mail's acquisition of Quadient's UK lockers network and DHL Group's acquisition of Austrian carrier-neutral locker operator Myflexbox, which was announced today (October 1). InPost: organic growth before M&A
Asda io install InPost parcel lockers at up to 700 stores. 22nd September 2026 Asda has agreed to a partnership with InPost to install parcel lockers at up to 700 locations across its store estate. The rollout will cover a mixture of Asda superstores, supermarkets and Express sites, allowing customers to collect, send and return parcels while visiting stores. The agreement forms part of Asda's investment in additional in-store and site-based services and comes as retailers and delivery companies expand their out-of-home parcel networks. InPost currently operates more than 16,000 lockers across the UK. The addition of up to 700 Asda locations will extend that network and provide the parcel company with access to the supermarket group's national store footprint. The companies said the partnership was designed to meet growing demand for alternatives to home delivery, with customers increasingly using lockers and collection points to manage online purchases and returns. For Asda, the service is intended to give customers another reason to combine shopping trips with other activities, including parcel collections and returns. Joseph Sutton, Director - Express, Fuel & Wholesale, said: "Its unmatched mix of services is a key part of what sets Asda apart, and Kamcity know customers increasingly value the convenience of being able to tick off multiple tasks in a single trip. "We're delighted to be partnering with InPost to bring parcel lockers to up to 700 locations nationwide. This rollout gives customers a fast and flexible way to collect and return parcels, seamlessly fitting around their weekly shop and making everyday life a little easier." Paul Selvey, Network Director at InPost UK, commented: "This is a major milestone for InPost in the UK. Partnerships with household-name retailers like Asda are central to its ambition to make out-of-home delivery as easy and accessible as possible for consumers across the country. "Asda's scale and nationwide footprint give us a significant opportunity to bring InPost Lockers closer to millions more people. Partnerships like this are helping change the way people think about parcel delivery and making lockers an increasingly established part of the UK delivery landscape."
Harden Construction builds logistics park for InPost in Toruń. Harden Construction is carrying out the construction of Panattoni Park Toruń II, an industrial and warehouse development in Lubicz Dolny in the Kuyavian-Pomeranian region. InPost is the main tenant of the facility. The cross-dock building will offer a total of 16,500 sqm of usable space, of which the industrial and warehouse section will account for 15,900 sqm and the office area for over 700 sqm. The total built-up area will reach 16,900 sqm. Construction will require 256 tonnes of steel, 177 columns, over 1,200 cubic metres of prefabricated elements and 1,150 cubic metres of concrete. The site will include 429 parking spaces, a bicycle shelter and over 25,000 sqm of green areas. The building's thermal insulation standards exceed current technical requirements by 20%, reducing heat loss in winter and limiting overheating in summer, which lowers operating costs. The project is being developed with the aim of achieving BREEAM Excellent certification. "Our goal is to build facilities that are modern and flexibly adapted to the requirements of the investor and tenant. The investment in Lubicz Dolny is another step in developing our cooperation with InPost and Panattoni, combining high construction standards with attention to the long-term functionality of the building," said Paweł Fiuczek, managing director at Harden Construction. Harden Construction has delivered over 1,100,000 sqm of industrial space since 2021, working with clients including Samsung Electronics, H&M, Allegro and Carrefour Polska. The company holds an EcoVadis Platinum certificate.
InPost reported first-half revenue of €1.89 billion, up 24% year-on-year, after handling 740 million shipments globally, a 23% increase. However, adjusted EBITDA grew just 0.3% to €457.5 million, revealing margin pressure despite volume gains. International markets now contribute 54% of total revenue. Eurozone second-quarter volumes rose 30% to 101 million parcels, with revenue climbing 37.9% to €287.1 million. The logistics group cut its 2026 outlook, now expecting adjusted EBITDA to fall by a mid-single-digit percentage rather than remain flat. The downgrade reflects higher investment costs, tougher pricing in Poland, and ongoing turnaround efforts in Britain and Ireland. InPost faces a €7.8 billion takeover offer from a consortium led by FedEx and Advent International, running until 18 September.